What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my account has been disabled

    Asked by twalaj on December 01, 2011 at 02:13 AM

    My account was disabled becuase I reached the limit of 10 secure submissions yesterday 30th November despite me having made attempts in the middle of last month and unclicked the secure form box-I took off the secure form option on the form so it would stop counting as secure form transmissions, and it still disabled my account. I'm no longer using secure forms. How do I reactivate my account with out having to pay. I still have plenty under the 100 submissions limit. As today is beginning of new month December 1st  Please help!!

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    JotForm Support

    Answered by mliz on December 01, 2011 at 04:10 AM

    The quota on your account has been reset the forms are working fine. Once you log in to your JotForm account you will see that the counter is back to 0 reflected in the Account Status.

    Let us know if you have additional questions.

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    Answered by twalaj on December 01, 2011 at 04:33 AM

    I can see that it has been re-set but when my clients try to use the form the image displayed is

    Navigation to the webpage was canceled
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    Answered by on December 01, 2011 at 04:40 AM

    I can see that it has been re-set but when my clients try to use the form the image displayed is

    Navigation to the webpage was canceled
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    JotForm Support

    Answered by mliz on December 01, 2011 at 04:54 AM

    Can you send us the url  where the form was added? Pulling up the forms directly using jotform url works fine otherwise.

    We'll await for your response. Thanks!

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    Answered by pauline on December 01, 2011 at 05:10 AM
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    JotForm Support

    Answered by mliz on December 01, 2011 at 05:23 AM

    Thank you for providing the url, I visited the facebook url and was able to view the form. I was also able to make a submission which was successful. At this point I was still unable to replicate the said error.

    Have you tried clearing browser cache or cookies?

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    Answered by twalaj on December 01, 2011 at 06:52 AM

    how do I clear browser cache or cookies?

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    Answered by twalaj on December 01, 2011 at 08:30 AM

    Just cleared the cache and cookies but still same message and am getting really frustrated and so are my clients the message still appears and says Navigation to the webpage was canceled

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    Answered by paoloumali on December 01, 2011 at 04:34 PM

    Hi,

    Can you try a second browser if it is still doing the same thing on your end?

    I myself was able to test it and the form is looking the way it should.

    Further, you may try accessing that page in another computer(proxy) or try BrowserStack as it allows you to get another perspective on how your form appears from another location/computer.

     

    Please disregard the last submission since it was conducted for testing.

    Please let us know the results.

    Thank you for using JotForm.