What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes made on the forms were not saved.

    Asked by andrewj8 on July 03, 2015 at 04:37 PM
    great thanks! I've done all this and it works! That is it worked, but now it's all gone. In fact this is the second time I've lost it all. The first time I thought I may have forgotten to save it, so I did it all again and even had paypal all set up etc, but now all the modifications are gone again even though I took many pains to make sure it was saved. What happened? I'm sure I'm missing something.
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    Answered by andrewj8 on July 03, 2015 at 04:46 PM

    I found my previous form in revision history, but the odd thing is it shows that I deleted all those updates I made -- which I didn't do (intentionally anyway).

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    JotForm Support

    Answered by Mike_G on July 03, 2015 at 04:54 PM

    I'm sorry for the inconvenience this have caused you. 

    I'm not particularly sure what happened, as you have said, you made sure that everything was saved properly after making some changes on your form. And there are no known issue when it comes to saving forms.

    I would suggest you make use of the "Revert to this version" button of the Revision History feature that is available on each form. 

    To access it, 

    Go to your MyForms page. 


    From there, you can revert back to where your form is working fine. 

    Let us know if you need any further assistance. Thank you.