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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    E-mail forwarding not working

    Asked by Joel Saunders on July 04, 2015 at 11:02 AM

    Hi, I am trying to send form responses from my Customer Follow-Up Checklist form to amanda.tremblay@niltd.ca but it does not work.

    I set-up a condition on the form to send a response if the customer field is filled in but it is not sending.

    I also set-up a forwarder but that doesn't work either.

    Can you have a look and tell me where I am going wrong?





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    JotForm Support

    Answered by BDAVID on July 04, 2015 at 09:13 PM

    The email address used for submission notification is not in our bounce-list, however I see the delivery of submission failed:

    Have you checked  your spam folder? Since you are not using our email addresses  noreply@jotform.com or noreply@formresponse.com  to be setup as the Sender E-mail, you need to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If this does not work, I would recommend you to use Mandrill SMTP to send emails. Check this article to learn how to setup Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Let us know if you need more help, we will be glad to assist you.