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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-mail forwarding not working

    Asked by Joel Saunders on July 04, 2015 at 11:02 AM

    Hi, I am trying to send form responses from my Customer Follow-Up Checklist form to amanda.tremblay@niltd.ca but it does not work.

    I set-up a condition on the form to send a response if the customer field is filled in but it is not sending.

    I also set-up a forwarder but that doesn't work either.

    Can you have a look and tell me where I am going wrong?

     

    Thanks,

     

    Joel

    Page URL:
    https://secure.jotformpro.com/cnumb/Follow-Up_Checklist

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    JotForm Support

    Answered by BDAVID on July 04, 2015 at 09:13 PM

    The email address used for submission notification is not in our bounce-list, however I see the delivery of submission failed:

    Have you checked  your spam folder? Since you are not using our email addresses  noreply@jotform.com or noreply@formresponse.com  to be setup as the Sender E-mail, you need to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If this does not work, I would recommend you to use Mandrill SMTP to send emails. Check this article to learn how to setup Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Let us know if you need more help, we will be glad to assist you.