What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The next button on the page is not working, it does not go to the next page when you fill and submit the form.

    Asked by EcoGhana on July 05, 2015 at 11:34 AM

    however the next button on the page is not working, it does not go to
    the next page when you fill and submit the form. please help
    Best Regards,

    Page URL:
    http://acacialodgeghana.com/reservation.htm

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 05, 2015 at 12:15 PM

    I did just test your form, and the next button works: 

    Please confirm that everything is ok, if not, is this happening on a specific browser? We will be glad to assist you.

  • Profile Image

    Answered by EcoGhana on July 06, 2015 at 11:13 AM
    please the problem is wit the firefox browser, please kindly help
    Best Regard,
    FRANKLIN ASARE KUMI
    IT/Marketing Dpt.
    ECO GHANA TECHNOLOGIES LTD
    P.O.Box : Kn 4657 North Kaneshie
    Accra Ghana W/A
    www.ecoghana.com
    info@ecoghana.com
    +233543091662
    _______
    ______________________________________
    DISCLAIMER NOTICE
    Information contained in this email is confidential and intended for the
    addressee only.
    Any dissemination, distribution, copying or use of this communication
    without prior permission
    from the addressee is strictly prohibited. If you are not the intended
    recipient of this
    communication, please delete it permanently without copying, disclosing
    or
    otherwise
    using its contents, and notify the sender immediately.
    Any information, statements or options contained in this message
    (including
    any attachments)
    are given by the sender. They are not given on behalf of ECO GHANA
    unless
    subsequently
    confirmed by an individual other than the author who is duly authorized
    to
    represent ECO GHANA TECHNOLOGIES
    ECO GHANA TECHNOLOGIES does not enter into contractual relations over
    the
    internet. The contents of an
    attachment to this email may contain software viruses which could damage
    your computer
    system. Whilst every reasonable precaution to minimize this risk has
    been
    taken, the sender
    cannot accept liability for any damage sustained as a result of software
    viruses. You should
    carry out your own virus checks before opening the attachment.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 06, 2015 at 12:21 PM

    I have tested your form in FireFox and in Chrome and I was not able to reproduce mentioned problem. Next button is working and I was able to submit your form. 

    Maybe you need to clear your browser cache or update version of FireFox.

    Also I noticed that you are using script code for embedding your form on website. We recommend using of iFrame code. You can try to replace source code with iFrame to see if that will resolve your problem. In this article you can find out how to do it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by EcoGhana on July 07, 2015 at 07:48 AM
    ok Thanks
    ---
    FRANKLIN ASARE KUMI
    IT/Marketing Dpt.
    ECO GHANA TECHNOLOGIES LTD
    P.O.Box : Kn 4657 North Kaneshie
    Accra Ghana W/A
    www.ecoghana.com
    info@ecoghana.com
    +233543091662
    _______
    ______________________________________
    DISCLAIMER NOTICE
    Information contained in this email is confidential and intended for the
    addressee only.
    Any dissemination, distribution, copying or use of this communication
    without prior permission
    from the addressee is strictly prohibited. If you are not the intended
    recipient of this
    communication, please delete it permanently without copying, disclosing
    or
    otherwise
    using its contents, and notify the sender immediately.
    Any information, statements or options contained in this message
    (including
    any attachments)
    are given by the sender. They are not given on behalf of ECO GHANA
    unless
    subsequently
    confirmed by an individual other than the author who is duly authorized
    to
    represent ECO GHANA TECHNOLOGIES
    ECO GHANA TECHNOLOGIES does not enter into contractual relations over
    the
    internet. The contents of an
    attachment to this email may contain software viruses which could damage
    your computer
    system. Whilst every reasonable precaution to minimize this risk has
    been
    taken, the sender
    cannot accept liability for any damage sustained as a result of software
    viruses. You should
    carry out your own virus checks before opening the attachment.
    ...