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    Submissions not listed if paypal transaction not completed.

    Asked by vcvc on December 01, 2011 at 08:36 AM

    I set up my form so that when submit is hit it goes to paypal.  When the transaction is completed this way, I get an email notification & submission listed.  If a person decides not to use paypal, then I do not get a record of the submission (or a notification) unless I physically go to the incomplete sumbissions link on the  form page within the "submissions" link for that specific form when it's listed as an incomplete payment.  I would like to get the submissions esp if they are noting that they are sending a check or money order which isn't thru paypal.

    is there a way to make this simplier? I've not gone live with it yet.

     

    thanks.

    Page URL:
    http://www.jotform.com/form/13301844093

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    Answered by fxr on December 01, 2011 at 09:31 AM

    Yes, because the form hasnt in fact been fully submitted, you will not recieve email notification of the 'incomplete payment'. Unfortunately this is how the function is designed and its unlikely to be changed any time soon. 

    I notice that the reason most of your form submittals arent being completed is because you are offering your customers the option of paying by check or by money order.

    I refer you to this User Guide entry which may give you an idea on how to solve this problem.

    You can have your paypal field as optional, so if a customer selects Pay by Check, he can still submit the form normally and you will recieve notification of the order via email. 

    Please take a look at the article, and have a think about whether the basic premise would be useful to you. NOTE: because you have more than one product in your paypal field, you wont have to hide paypal specifc products with css which should make the endeavour that much easier.

    We are more than happy to field any questions and help you build any form which makes use of the functionality outlined in the user guide article. 

     

     

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    Answered by vcvc on December 01, 2011 at 10:41 AM

    i tried to use the example you referred to but confused myself....since it's to order individual items, i didn't know how i should show the 2nd half of condition.....

     

    if payment option = paypal then show submit (since submit goes to paypal).

     

    if paypment option = check then what?

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    Answered by fxr on December 01, 2011 at 11:32 AM

    OK, I have overlooked something.

    You are going to have to create a set of fields which replicates the details in the paypal field using JotForms toolset e.g checkboxes, dropdown menus.

    If you cant get a close approximation yourself, let us know and we can create those fields on a cloned of your form for you. You would need to use conditions similar to that shown in the User Guide article above to show each of those fields.

    The one problem I have overlooked is that a total cannot be generated when using those fields in the same way as that on the Paypal field. 

    How much of an issue do you think would be? I will have a think and experiment to see if we can add a bit of javascript to the form to do that total calculation. 

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    Answered by vcvc on December 01, 2011 at 11:52 AM

    I really do need the totals available....so that's why I've been using the paypal interface.  I was able to have the shipping added to the total (based on quanity sales) on the paypal end.  I just realized that it's not added when the submission isn't completed thru paypal.

    is there a way to have a condition say: if payment option=check then email the completed form to me & have it also listed in the completed submissions? I would then just have the ppl who use a check add the shipping to the total.

     

    What do you think?  I'll add the pay by check field.

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    Answered by fxr on December 01, 2011 at 03:32 PM

    The only way to get the form submitted and the emails sent is to use something like the form in the example.

    I see your work on the form; now what we can do is hide the paypal field until the paypal Radio option is selected, that way we can get the form submitted and the emails sent to you afterwards even if the user wants to pay by check.

    Have you all the stuff you think you might need on the form now? If so, I can clone it and do a little bit of work on it to hopefully get you closer to the functionality you are looking for.

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    Answered by vcvc on December 01, 2011 at 03:37 PM

    Fxr,

    I think it's where it needs to be so if you want to help me out using a clone, that would be great. 

    thanks.

    vcvc

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    Answered by fxr on December 01, 2011 at 05:56 PM

    OK, I have a done a little bit of work to your form. 

    Have a look at this and how it functions -> http://www.jotform.com/form/13340236301

    Tell me what you dont like about it. It contains the functionality you are looking for, but there is always room for improvement.

     

    I will try and get the code to count the total on the 'Pay by Check/Money Order' option but I am not 100% certain I will be able to provide it. When is your form/shop due to go online?

     

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    Answered by vcvc on December 01, 2011 at 06:56 PM

    fxr,

    At first I couldn't figure out where the drop down for qty & sizes was....Is there a way to have payment option deferred to the paypal? (i was actually typing that i needed those fields when i found them.)

     

    As long as I can get the submissions for both types of payment options, I'll be happy.  I'll still be able to tweak the hover text & other text, right?

     

    I know that the only other esthetic thing is that the site owner won't like the big red prices across the pictures.

    He wants us online yesterday, of course!!

    Yall rock.

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    Answered by fxr on December 01, 2011 at 07:16 PM

    OK, I have made the form default to payment option: paypal 

    http://www.jotform.com/form/13340236301

     

    Yes, you will now get the order through for both payment types, but when the form first goes live, just keep a close eye on it for a bit, check your submissions manually at least once a day to make sure its functioning correctly. Thats a good habit to get into anyway particularly with payment forms where a sellers' reputation is involved. 

    -

    Do you want me to remove those images under product entirely? I just thought a good idea to give veiwers of the form an idea (quickly) of what they can purchase before clicking the payment options radio buttons. Now that it defaults to paypal that may not be as much an issue. OR do you just want me to remove the price? change its color? its entirely your call. 

    --

    Yes, you can change the text and hover text on the form as you want. This is how to clone a form.

    --

    I will tidy up some other work I have to get done, and spend a bit of time trying to find a way to show a total on the pay by check/money order option. Hopefully get something to you by this time tomorrow. 

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    Answered by vcvc on December 01, 2011 at 07:43 PM

    I like the images under the product ....just remove the red prices.  You can leave everything else.

    so...when you've got it figured out totally, then just clone what you did & use it as my own?

     

    thanks.

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    Answered by fxr on December 01, 2011 at 07:55 PM

    OK, (ugly) red prices removed

    Yep, I will try to get those payment by check options to generate a total, and make any other small adjustments that you may want to suggest. Then you can clone the form, make whatever changes you want, then use it as one of your own. 

     

     

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    Answered by vcvc on December 01, 2011 at 09:36 PM

    just the payment by check option total is all! thanks so much.

     

    you're a lifesaver!

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    Answered by vcvc on December 02, 2011 at 01:59 PM

    any luck? oh wait!! you did it!! thanks so much!!

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    Answered by fxr on December 02, 2011 at 02:10 PM

    yeah, just about there. I want to run a few tests before I hand it over to you. ll get you an update in a couple of hours. 

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    Answered by vcvc on December 02, 2011 at 03:32 PM

    Great! Thanks!

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    Answered by fxr on December 02, 2011 at 04:32 PM

    OK, all done: http://www.jotform.com/form/13340236301

    I have tested it as much as possibly could, even submitted a paypal payment (after changing Mens' Tee price to $0.50 - so make sure whoever is responsible for the paypal acccount to disregard that payment. I have reset it back to the normal price)

    It all functions how I believe you want it to. 

    I recommend keeping a close eye on its functionality, i.e by checking your submissions manually on JotForm nightly at least until a few payments have went through and you are happy its working properly. (its good practice to check your submissions manually regularly even if you do believe the form is working correctly)

    NOTE: I have changed the Sender Email of your notification to noreply@jotform.com , this will ensure maximum reliability of receipt of order notification emails.

     

    We have one last bridge to cross. After you clone the form, you are going to make a few changes. Hopefully these arent too complex (i.e adding new fields may cause a slight problem with my javascript ) . Let us know when you are done and I will have a quick look to check all seems well.

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    Answered by vcvc on December 02, 2011 at 07:02 PM

    Will do! thanks!! (I'm not going to add any new fields.)

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    Answered by vcvc on December 02, 2011 at 10:37 PM

    ok...i lied....what is someone wants to order mulitple tee shirts in different sizes. How do I do that?

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    Answered by vcvc on December 03, 2011 at 01:51 AM

    fxr,

    I'm ready to launch (form is called Live order form) but need to change the price on my tee's from 17 to 21 on the pay by check option. I can't find the javascript/html or a way to do that. I changed it on the paypal one easy.

    Thanks.

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    Answered by fxr on December 03, 2011 at 09:28 AM

    The only way to give your customers the option of multiple shirts in different sizes is to add products for each size in paypal.  (or just ask them to fill out the form again) 

    --

    OK, I have updated your form with the new prices. 

    If at all possible, are you able to copy this javascript file over to your webserver?

    http://pamppi.info/jotform-testing/js/doTotal.js

    It makes more sense for it to be hosted on your site instead of mine :)

    Let me know if you can and I will update the form one last time.

     

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    Answered by vcvc on December 03, 2011 at 11:00 AM

    i'm not sure how to copy the js over, but i'll ask when how to when someone wakes up! Thank you so much for changing the prices.

    I'm going to go live with the form in a little while and just take it off temporarily when/if i can get the js file on my webserver.

    I decided to have them choose the qty & clarify the sizes (if different) in the comment/question box.

    And, in case this will help someone else out, the reason we changed the prices is because with the paypal option, one of the items had postage included already. the shirts did not. If i used the paypal shipping interface (on their end), I couldn't indicate no shipping on just the calender.  So we raised them to include postage & paypal fees.  The buyer would have gotten a better rate on shipping if we could have done it the other way but, unless we take the calendar off, i don't see another way of doing it.

     

    thanks again.

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    Answered by fxr on December 03, 2011 at 11:12 AM

    Yeah, I dont see the harm in including shipping cost in your shirt prices. I'd say its actually a bit clearer when someone goes to fill out the form and submits. 

    Have you been able to clone the form ok? We can always update the scripts location later on in your cloned form. 

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    Answered by vcvc on December 03, 2011 at 11:52 AM

    I cloned the form ok...the LIVE ONE that you used to change the amounts on: http://www.jotform.com/form/13350249032 is the one that i'm getting ready to post. or do I need to reclone it?

     

    http://www.jotform.com/form/13350249032

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    Answered by fxr on December 03, 2011 at 12:21 PM

    Oh Ok, got it. No that should be fine. All that needed changed was a small thing in the javascript. 

    Just test things as thoroughly as you can. 

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    Answered by vcvc on December 05, 2011 at 10:19 AM

    seems to be working fine! thanks so much!

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    Answered by vcvc on December 06, 2011 at 02:42 PM

    fxr,

    the pay by check option total has stopped working.

    help?!

    amie

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    Answered by fxr on December 06, 2011 at 02:46 PM

    Its an issue with my host. 

    I am going to have to update your form with a new link.

    Whats the ID of your form?

    This is exactly why I wanted you host the javascript file on your server. Less things can go wrong. 

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    Answered by fxr on December 06, 2011 at 02:56 PM

    OK, I have worked out which one it is. Clevery named forms you have there :)

    I have made the change on the form; can you just open it & resave it in the JotForm editor to be sure its saved properly under your account. 

    We really need to get this javascript file onto your webserver. 

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    Answered by vcvc on December 06, 2011 at 07:55 PM

    I'm not sure how...and i assume it's not in the relm of your work....but if you tell me how to load it to my webserver, I will....

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    Answered by fxr on December 06, 2011 at 08:00 PM

    create a file on your webserver called doTotal.js and just copy and paste the contents of this  javascript file to it, then save it. Then post back the link here and I will check it, then update your form.


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    Answered by vcvc on December 08, 2011 at 06:48 PM

    I'm still trying to figure out how to do this....

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    Answered by fxr on December 08, 2011 at 06:50 PM

    OK. its ultimately in your own best self interest. 

    I will try to host the file as long as I possibly can on my webserver. 

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    Answered by vcvc on December 08, 2011 at 07:07 PM

    ok...i saved the js in a file called doTotal.js on my desktop....then i went to the file manager in the webspace section of my web hosting service....and then created a file called doTotal.js and then uploaded the js file on my desktop to the doTotal.js file in my file manager.  that's as far as i've got...and i don't even know if it's right...or close.... lmk, please.

    and i think i've totally screwed it up.

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    Answered by vcvc on December 12, 2011 at 09:51 PM

    can you check for me, fxr? thanks.

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    Answered by fxr on December 13, 2011 at 03:44 AM

    OK. Great. I found it on your webserver at: http://www.vcvc.org/doTotal.js

    I have updated your form with the new location of the script. 

    As soon as you read this, can you log onto JotForm, open the form and save it again yourself under your own username? (this probably isn't necessary but just as a precaution) 

     

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    Answered by TerryVeiga on December 22, 2011 at 08:00 AM

    Okay, I'm totally floored!!

    I've been researching and testing various online webform sites and stumbled across this surreal help thread. And all I've got to say is fxr, you are a *Supa Star!*

    And I'm no rookie when it comes to online customer service. VCVC, darling you were definitely blessed to receive this kind of help because we all know how quickly online support can degrade. WOW, freakin deekin WOW WOW!!

    That's it. I'm done researching and testing. JotForm gets my subscription today and I'm telling the world any chance I get. BYE AdobeForm Central. Hel-lo JotForm and my man *fxr*

    Very Merry,

    Terry

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    Answered by vcvc on December 22, 2011 at 10:50 AM

    Terry,

    we have been nothing but pleased with jotform & esp fxr.  It's amazing!  We've incorporated 3 forms and have had successes...esp with customer service...which is EVERYTHING when it comes to business!  I have found that questions are answered regardless of which level of customer you are....we upgraded rather quickly after finding out how easy an interface it was to use.

     

    Good luck!

    vcvc.