- mbas123Asked on July 05, 2015 at 10:29 PM
I download an excel report on my form and I got some of blank data, what happens to the data.
- JotForm SupportMike_GAnswered on July 06, 2015 at 01:08 AM
Is this the form you are referring to: http://www.jotform.me/form/51308387233454?
I can see that the field "Name of Company" is set to be required and there is no way for your form to be submitted without answering that field first.
Is your form embedded on a website? Can you, please, provide us the website if it is.
I would like to apologize for the inconvenience this have caused you. We will wait for your response. Thank you.
- mbas123Answered on July 06, 2015 at 08:37 PM
Yes that is the URL of the form and I didn't embed it on a website.
- CharlieAnswered on July 07, 2015 at 01:35 AM
Upon checking those two submissions in the Submissions page, I see that it is not only the name of the company which is blank, I believe the whole submission doesn't have any information on it.
This is one of them.
May I know if you have previous enabled the "Auto Fill" feature in the form?
Also, could you tell us what devices and browsers you are using? I've tried to replicate it in my end using Chrome and Mozilla Firefox latest version and IE versions 7, 8, 9, 10 and 11, but I was unsuccessful. It seems like there was no information passed when the submit button was hit.
We'll wait for your response.
- mbas123Answered on July 09, 2015 at 08:10 PM
What is the Auto Fill feature? I think I don't enable it because I can't recall doing that. This issue happened also with my other form, I can see 2 blank submission on it.
Where can I check the "Auto Fill" feature ?
- CharlieAnswered on July 10, 2015 at 02:44 AM
I've cloned your form and checked if the "Auto Fill" feature is enabled. It looks like this is not related there.
JotForm has 2 ways to prevent users to submit an empty or blank submissions with required fields on it.
2. If the our script seems to have failed, we have a PHP back end code to check if the required fields are not filled out, this will show up when you click the submit button, here's an example message:
It is highly unlikely that your users submitted a blank form. The question is, how do we get blank submissions? This happens when you users reloads or refreshes the "Thank You" message page. It resubmits the form again, but because the fields have already been cleared when you click the submit button, it gives you a blank submission. Your users might have left the thank you page opened in the browser, then when they reopen the browser, it reloads that page which resubmits the form. You can try replicating the problem in your end, just submit a form and reload the thank you page.
How do you do prevent this? You can do this by setting a custom URL for your "Thank You" page. But, you'll need a landing page or a website page for this.
However, I'll forward this to our developers to have it checked and see if they can add another validation process on the submit page to prevent blank submissions. We will update you as soon as we hear any news on this.
Apologies for the inconvenience.