What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form are disabled

    Asked by FranckL on July 06, 2015 at 02:24 AM

    Hi,

     

    I receive an email from your support which informe me that my form are disabled because " i  have currently reached the limits of my account " but i don't think that i have exceed 100 submissions in this month.

    Some one can informed me why my form are disabled ?

     

    Best Regards,

     

    Franck

    Submissions style size height
  • Profile Image
    JotForm Designer

    Answered by baki on July 06, 2015 at 03:10 AM

    Hi there FranckL,

    You have received 12 submissions over SSL this month, while the SSL Submissions limit is 10 per month for our Free accounts.

    If you would like to accept regular submissions, you will need to make sure that the 'Secure form' option is not checked, then get the regular form link/code.

    Related guide:

    SSL Submissions

    As a one time exception, we have reset your SSL limit to 5, so your forms are active now. In case you would like to be able to accept more submissions over SSL, please consider upgrading your account.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by FranckL on July 06, 2015 at 03:36 AM

    Hi Baki,

     

    Thanks for your answer and your reactivity !

    In fact, i sent my form in SSL Mode... Can i redirected SSL link to the standard link ? or it's possible to decline SSL Submissions and accept only Standard submissions ? Cause when i exceed SSL limits my form is not available in standard too.

     

    If there are any possibilities i would subscribe prenium account.

     

    Thanks,

  • Profile Image
    JotForm Designer

    Answered by baki on July 06, 2015 at 03:45 AM

    Hi there,

    Yes you can revert your secure SSL Forms into standart forms, you will need to make sure that the 'Secure form' option is not checked, then get the regular form link/code.

     

    Related guide:  SSL Submissions

    Please refer to pricing page for the best plan that suits your needs.

    If you need further asistance please feel free to contact us.