What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to change our pricing plan back to Free. How do I do this?

    Asked by abusinessprinting on December 01, 2011 at 10:30 AM
  • Profile Image

    Answered by fxr on December 01, 2011 at 10:35 AM

    Click on Account Settings at the bottom of www.jotform.com  and select Cancel. 

    If you have any problems with that process let us know. 

  • Profile Image

    Answered by abusinessprinting on December 01, 2011 at 10:55 AM

    I click on cancel and it takes me to the Plimus Login. I tried my user name # and user name, enter password and it says invalid. Then I filled out forgot password login to see if that would work and it says invalid. What should I do?

  • Profile Image

    Answered by fxr on December 01, 2011 at 11:35 AM

    OK. I have manually downgraded your account, your Premium status will expire on 31-dec-11

    Thanks for choosing JotForm.

  • Profile Image

    Answered by abusinessprinting on December 01, 2011 at 02:06 PM

    thanks for help