What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Coupon Code Error

    Asked by lezjourneys on July 06, 2015 at 01:05 PM

    I am trying to change existing coupon codes as well as add new ones and it isn't allowing me to do that. Please advise.

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    JotForm Support

    Answered by BJoanna on July 06, 2015 at 01:55 PM

    I have inspected your form and I noticed that you have fields inside of your form for collecting credit card information and that is against JotForm terms of use. Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those field form your form. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:




    Regarding your Coupon Code question inside of your payment field you have option to change existing coupon code and add new one.

    Also this article can help you to add coupon code inside of your payment form:


    Hope this will help. Let us know if you need further assistance.