JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Your account is currently Premium. If you want to downgrade it to Free service, please follow next steps.
1. Click on the Profile icon in the upper right.
2. Select "Account".
3. Select "Billing" from the left panel.
4. Select "Switch Plan" on the free account option.
Hope this will help. Let us know if you need further assistance.
I tried this and it said it could not cancel my subscription and to contact customer support. Please advise. Thanks!
Totally Rad! Inc.
I went ahead and manually cancelled your subscription with our payment processor. You will retain your paid user benefits until August 6th, 2015. At which point you will no be automatically downgraded back to a Free account and you will no longer be billed.
If you have any further questions, let us know and we will be happy to help.