What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrade to the free service

    Asked by Chenin Boutwell  on July 06, 2015 at 03:57 PM

    Please let me know how I can downgrade to the free service. I no longer need the premium monthly option.

    premium monthly downgrade account
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 06, 2015 at 04:49 PM

    Your account is currently Premium. If you want to downgrade it to Free service, please follow next steps. 

    1. Click on the Profile icon in the upper right.

    2. Select "Account".

    3. Select "Billing" from the left panel.

    4. Select "Switch Plan" on the free account option.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by gettotallyrad on July 07, 2015 at 05:38 PM
    I tried this and it said it could not cancel my subscription and to contact customer support. Please advise. Thanks!
    Chenin Boutwell
    Totally Rad! Inc.
    www.gettotallyrad.com
    www.pictapgo.com
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 07, 2015 at 06:54 PM

    I went ahead and manually cancelled your subscription with our payment processor.  You will retain your paid user benefits until August 6th, 2015.  At which point you will no be automatically downgraded back to a Free account and you will no longer be billed.

    If you have any further questions, let us know and we will be happy to help.