What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having an issue canceling my account.

    Asked by kwyman on December 01, 2011 at 12:55 PM

    I cannot remember which of our employees set up the credit card information. Can someone help me?


    Thank you~

    Karma Wyman

    Marketing Analyst, Web Admin

    R. H. Foster Energy LLC



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    Answered by fxr on December 01, 2011 at 03:36 PM

    Just so we are clear, do you want us to manually cancel the premium subscription for the account kwyman?

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    Answered by kwyman on December 02, 2011 at 05:58 AM
    Yes please and thank you~
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    JotForm Support

    Answered by liyam on December 02, 2011 at 07:56 AM


    Thank you for this confirmation.  I have now canceled your subscription.  You will not get charged again.  Your account will stay Premium until December 24, 2011. 

    Feel free to re-subscribe anytime you wish to use our paid services again!

    If you have other questions or concerns, please do let us know.  We'll be more than happy to give you assistance.

    Thank you for using JotForm!

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    Answered by kwyman on December 03, 2011 at 05:47 AM
    Thank you~