What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional logic's Insert value into option fills out two fields instead of only one

    Asked by ctcumc on July 06, 2015 at 05:49 PM

    I am trying to get a field with a radio button to populate information into one field and not another, but the data is populating in two fields. Below is a copy of the conditions I've set.

     

    Page URL:
    http://form.jotformpro.com/form/51826307468966

    conditions insert into form calculation math
  • Profile Image

    Answered by Ben on July 06, 2015 at 06:43 PM

    I took a look at your conditions and I see that they are quite simple, while the form is very long.

    Now based on them, only your one field should get updated if we set the "Lives in Parsonage" option under Location, while it seems to update two fields instead.

    Living in Parsonage (correct) and Receiving Housing Allowance (incorrect).

    Now based on my tests, it seems to only happen when you make the selection first time, otherwise it works (if you click one option then another).

    Now since this should not be happening, I would will raise this to our developers for inspection.

    Now I also see that you are using both Form Calculation and setting up the Form Conditions to do the same and insert the value into the Form Calculation widget. I would suggest to use the Form Calculation widget only and to remove the conditions for this.

    You could do that by setting up the Calculation Values as shown here: How to Assign Calculation Value where the first option would hold 1.25 and the second 0.

    In the same time, you can use conditions to hide all the non relevant fields from your form, so that you can see only the ones that are needed.

    Do let us know if you would like us to assist you further with this and we would be happy to do so.

  • Profile Image

    Answered by ctcumc on July 13, 2015 at 03:21 PM

    Earlier, you said the following:

    Now based on my tests, it seems to only happen when you make the selection first time, otherwise it works (if you click one option then another).

    Now since this should not be happening, I would will raise this to our developers for inspection.

     

    Has there been any other findings as to why this error is happening?

  • Profile Image
    JotForm Support

    Answered by jonathan on July 13, 2015 at 04:27 PM

    We have already submitted a bug ticket report to the higher support team. 

    Currently, it is now on assigned to one of our developer and being look at.

    We can only wait for the findings our dev have on the issue. They will respond to you here when new update on the status of the issue is available.

    Thanks.