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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal submission/button issue

    Asked by vcvc on December 01, 2011 at 02:25 PM

    I'm using two forms with different email addresses going into the same paypal account.  I'm also using the shipping calculations method provided by paypal (on their end) to add shipping to my form that sells actual products.

    http://www.jotform.com/form/13301844093 (not live yet due to a submit by check issue...on another thread).

     

    I would like to have my membership application not be charged a shipping calculation when it is directed to payapl.  Paypal says that it has to be done on the jotform end...that the button has to be told not to charge shipping or that it has to have a shipping value of zero.  Any ideas?

     

    thanks.

    Page URL:
    http://www.jotform.com/form/12280926063

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    JotForm Support

    Answered by Mike_T on December 01, 2011 at 04:41 PM

    Thank you for contacting us.

    Please confirm that you are interested in adding PayPal shipping fee to the first form, but you do not want to add it to the second form? Then, we will see if there are any solutions available.

    We are looking forward to hearing from you.

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    Answered by vcvc on December 01, 2011 at 05:21 PM

    I do not want a shipping fee added to the form listed as the page URL link in my original post (the membership application). The form that i don't want shipping added to on the paypal end is found here:    http://www.jotform.com/form/12280926063

     

     

    The form referred to in the text of the post http://www.jotform.com/form/13301844093 has shipping attached to it on the paypal end.  This is ok.

    Does that make better sense?

    thanks.

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    JotForm Support

    Answered by Mike_T on December 01, 2011 at 05:59 PM

    Thank you for provided information.

    I do not see any shpping fee attached for your https://www.jotform.com/form/12280926063 form. Is the problem already solved?

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    Answered by vcvc on December 01, 2011 at 06:06 PM

    No, it's not solved, I had to inactivate the shipping function on paypal bc it was adding it to everything. I will reactivate it so you can see.

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    JotForm Support

    Answered by Mike_T on December 01, 2011 at 06:42 PM

    In order to solve the problem, please set a Need Payer Address value to No in Payment field Properties:

    Please feel free to contact us if you need any further assistance. We will be happy to help you.

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    Answered by VCVC on December 01, 2011 at 06:45 PM

    Thanks so much!!!

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    JotForm Support

    Answered by Mike_T on December 01, 2011 at 06:46 PM

    You are most welcome :) Thank you for using our services!