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    Error message "DPRP is disabled for this Merchant" when integrating Paypal Pro?

    Asked by aaronbfisher on July 06, 2015 at 07:04 PM

    In regards to the Paypal Pro Payment Integration.

    I spoke with Paypal today.  They have recently changed their recurring billing API for people with Paypal Pro accounts.  It seems that Jotforms is pulling API integration from the old Paypal Pro API.

    The form returns this error: Error # 11586.  DPRP is disabled for this merchant.

    According to Paypal, the reason for this error is that DPRP is no longer the way Paypal Pro handles that itegration.

    Can you give me any idea as to when I could get a new integration with Paypal Pro and Jotforms?  Something that handles the Payflow and not DPRP?



    Page URL:

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    JotForm Support

    Answered by Chriistian on July 06, 2015 at 11:20 PM

    Hi aaronbfisher, 

    Thanks for contacting us.


    Can you provide us the link or name of the form in question so we can further check this issue? If you can provide to us a screenshot of the error then that would be great.


    We will wait for your response.



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    Answered by aaronbfisher on July 06, 2015 at 11:55 PM

    Thank you for your answer.  Here is what you needed.


    Link to the form:





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    JotForm Support

    Answered by Charlie on July 07, 2015 at 03:03 AM


    It seems like you are using Payflow account, is that correct? I believe Paypal Pro (Paypal Payments Pro aka Website Payments Pro) is different with Payflow. Paypal has different products, some are limited to other countries, in this case, the two are different that is why your account is not integrating properly and it shows a DRPR error, they are not using the same API. Currently we do not have a PayFlow integration. 

    To learn more about the Paypal products availability per country, you can check this list: https://developer.paypal.com/docs/classic/howto_product_matrix/. You'll see that Payflow is different with Paypal Pro (Website Payments Pro).

    I hope that helps.