What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to send Emails from JotForm

    Asked by mablaw on July 06, 2015 at 10:37 PM

    Hello,

    I cannot figure out how to email my pdf jot form and get the submission button to work. You can fill it out, but it doesn't email to anyone? Help =)

     

    Benjamin Burch

    email
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    JotForm Support

    Answered by Boris on July 07, 2015 at 02:15 AM

    Benjamin, are you talking about creating a PDF form, and then using the Submit button inside the PDF file? If this is what you are asking about, please note that you should be using a PDF reader capable of submitting fillable PDFs, such as Adobe Reader or FoxIt Reader.

    You also must first set your Email Notifications on your forms to send emails to your desired addresses. You can even set up Autoresponders to send an automatic email to the person who is submitting your form.

     

    Upon taking a look at your email history, it seems that you have had at least 3 submissions on your "Stock and Miscellaneous Information" form. Have you been receiving these emails? You should have received 6 emails to your address b***h@mundyandburch.com

    I do see a possible issue in one of your Email Notifications where you have set the same email address as both a sender and as a recipient.

    Please try using our noreply@jotform.com option for the sender instead, and please take a look at our guide on How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Please let us know how it goes, Benjamin, we will be happy to assist you.