What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to properly Change and Test a New Email Recipient Address

    Asked by elox32 on July 07, 2015 at 01:54 AM

    This is exactly what I was doing and did it again and now it does not send to either my old or new email address....



    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

    email change recipient
  • Profile Image
    JotForm Support

    Answered by Boris on July 07, 2015 at 03:39 AM

    I have logged into your account to check, and it seems that your Recipient field is empty in Business Registration Form.

    When it comes to your Email Sign-up Form, it seems to be correctly set up to send an email to your current/default account email address.

    If you would like to change the recipient email to another email address, please simply edit the Recipient E-mail field to have the new email address in it. After changing the address and saving your form, you can test your Email Notification by making a submission on your form, and checking the inbox of your newly set up recipient address to see if you have received the email.

    Please let us know if you need further assistance, we will be happy to help.