JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Widget Error with Dynamic Dropdowns and Configurable ListAsked by LoveLeabhar on July 07, 2015 at 08:38 AM
We received an email from someone attempting to fill in the form saying they received the following message:
'Secure Connection Failed
An error occurred during a connection to widgets.jotform.io. Peer reports it experienced an internal error. (Error code: ssl_error_internal_error_alert) '
It appears in place of two widgets on the form, Dynamic Dropdowns and Configurable List.
I have tested on two Macs here and see the same results on one of them. These are the systems that were in use:
Original Report: Windows 7 Professional with Firefox and Internet Explorer (error appears in both)
Mac 1: 10.6.8 with Firefox, Chrome and Safari (error appears in all)
Mac 2: Yosemite 10.10.3 with Chrome (error does not appear)
I have two identical forms, one in English and the same form in Irish, and the problem appears on both.
Is there an issue with these widgets or with my form?
Thanks in advance!
dropdowns and configurable list configurable
Thanks for contacting us.
This issue has now been fixed. It might take some time for the DNS changes to reflect on your site. I checked your site and the widget are now properly displayed on my end.
Do let us know if you need further assistance.
Thank you very much for your reply. Yes, everything seems to be working fine now.
You are welcome. If you need further assistance, please feel free to contact us again.