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    Widget Error with Dynamic Dropdowns and Configurable List

    Asked by LoveLeabhar on July 07, 2015 at 08:38 AM

    We received an email from someone attempting to fill in the form saying they received the following message:

    'Secure Connection Failed
    An error occurred during a connection to widgets.jotform.io. Peer reports it experienced an internal error. (Error code: ssl_error_internal_error_alert) '

    It appears in place of two widgets on the form, Dynamic Dropdowns and Configurable List.


    I have tested on two Macs here and see the same results on one of them. These are the systems that were in use:

    Original Report: Windows 7 Professional with Firefox and Internet Explorer (error appears in both)

    Mac 1: 10.6.8 with Firefox, Chrome and Safari (error appears in all)

    Mac 2: Yosemite 10.10.3 with Chrome (error does not appear)


    I have two identical forms, one in English and the same form in Irish, and the problem appears on both.

    Is there an issue with these widgets or with my form?


    Thanks in advance!



    Page URL:

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    JotForm Support

    Answered by Chriistian on July 07, 2015 at 09:47 AM

    Hi LoveLeabhar, 

    Thanks for contacting us.


    This issue has now been fixed. It might take some time for the DNS changes to reflect on your site. I checked your site and the widget are now properly displayed on my end.


    Do let us know if you need further assistance.



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    Answered by LoveLeabhar on July 07, 2015 at 09:52 AM

    Thank you very much for your reply. Yes, everything seems to be working fine now.

    Warm wishes,


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    JotForm Support

    Answered by Chriistian on July 07, 2015 at 10:16 AM

    Hi LoveLeabhar, 

    You are welcome. If you need further assistance, please feel free to contact us again.