I want to use PayPal but i get a message saying there is a problem with the users paypal email address

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    anna.mitchell
    Asked on July 07, 2015 at 08:49 AM
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    Chriistian
    Answered on July 07, 2015 at 09:30 AM

    Hi anna.mitchell, 

    Thanks for contacting us.

     

    Can you give us more information regarding your concern like the link or name of the form in question? If you can give us a screenshot of the error you encountered then that would be great.

     

    We will wait for your response.

     

    Regards.

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    anna.mitchell
    Answered on July 07, 2015 at 10:43 AM

    Hi here is the form in question. It is just a test form then once its work I will create the payment method on the main form.

     

    http://www.jotform.com/?formID=51685058031958

     

    this is the message I get when I test it

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    BDAVID
    Answered on July 07, 2015 at 11:43 AM

    The form gets submitted, but when it gets redirected to Paypal page, this error appears:

    That's because you haven't set it right, your Paypal email address is missing:

    Please check this guide: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

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    anna.mitchell
    Answered on July 07, 2015 at 12:01 PM

    thanks. I've changed the email address and now I get a different message

     

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    BDAVID
    Answered on July 07, 2015 at 12:30 PM

    You are welcome, "I've changed the email address and now I get a different message" Does it mean it's working properly now, or it's another error message? If you need anything else, please open new thread, we will be glad to assist you.

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    anna.mitchell
    Answered on July 08, 2015 at 04:18 AM

    Sorry I thought I had pasted this message:

     

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    anna.mitchell
    Answered on July 08, 2015 at 04:20 AM

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    Chriistian
    Answered on July 08, 2015 at 07:17 AM

    Hi anna.mitchell,

     

    This looks like a different error from the original one. I'll answer your concern on this thread.

     

    Regards.