What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to use PayPal but i get a message saying there is a problem with the users paypal email address

    Asked by anna.mitchell on July 07, 2015 at 08:49 AM
    problem message email paypal email
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    JotForm Support

    Answered by Chriistian on July 07, 2015 at 09:30 AM

    Hi anna.mitchell, 

    Thanks for contacting us.

     

    Can you give us more information regarding your concern like the link or name of the form in question? If you can give us a screenshot of the error you encountered then that would be great.

     

    We will wait for your response.

     

    Regards.

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    Answered by anna.mitchell on July 07, 2015 at 10:43 AM

    Hi here is the form in question. It is just a test form then once its work I will create the payment method on the main form.

     

    http://www.jotform.com/?formID=51685058031958

     

    this is the message I get when I test it

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    JotForm Support

    Answered by BDAVID on July 07, 2015 at 11:43 AM

    The form gets submitted, but when it gets redirected to Paypal page, this error appears:

    That's because you haven't set it right, your Paypal email address is missing:

    Please check this guide: http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

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    Answered by anna.mitchell on July 07, 2015 at 12:01 PM

    thanks. I've changed the email address and now I get a different message

     

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    JotForm Support

    Answered by BDAVID on July 07, 2015 at 12:30 PM

    You are welcome, "I've changed the email address and now I get a different message" Does it mean it's working properly now, or it's another error message? If you need anything else, please open new thread, we will be glad to assist you.

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    Answered by anna.mitchell on July 08, 2015 at 04:18 AM

    Sorry I thought I had pasted this message:

     

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    Answered by anna.mitchell on July 08, 2015 at 04:20 AM

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    JotForm Support

    Answered by Chriistian on July 08, 2015 at 07:17 AM

    Hi anna.mitchell,

     

    This looks like a different error from the original one. I'll answer your concern on this thread.

     

    Regards.