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    Fillable PDF Form Creator: Just loads and does not download or show the PDF form

    Asked by WTCA on July 07, 2015 at 10:15 AM

    Can you please advise why not?

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    JotForm Support

    Answered by Charlie on July 07, 2015 at 11:22 AM


    I've check your form titled "WTC INFOSHARE FORM", and I tried to create a fillable PDF form. It seems like the problem is that the form is too long and has a lot of fields on it, it may take around more than 1 minute before it is converted to a fillable PDF form.

    I tested it in your account and I was able to get the fillable PDF form, I also cloned your form and tried it in my own account and I was able to get the fillable PDF. BUT, it took me around 5 mins before it stopped loading and proceeded in downloading the PDF form.

    Please try it in your end again and wait until the page stops loading.

    If you are still having problems, please do let us know.