Do you use "htmlos.cgi" in any of your forms?

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    Nancy Jaycox
    Asked on December 01, 2011 at 04:53 PM

    I use 3 Jotform forms on our website and our website host server shut us down this morning saying we were abusing their Terms of Service by excessive CPU usage, and the culprit was an "htmlos.cgi" script.  We've never had an trouble like this before and since the only real change I made was incorporating Jotform on our site, I thought perhaps this cgi was part of your processes?

    Please let me know if you have any information for me on this.



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    Answered on December 01, 2011 at 05:26 PM


    I'm sorry to hear what happened on your end.

    Unfortunately, I'm not able to find relevant info about htmlos.cgi.

    But to be honest, I find no exact reason why JotForm will slow down/affect your server if all that you do is embedding javascript code.

    When JotForm is embedded to a page, it talks directly with our servers, while other items on your own page will consume your default server.

    I suggest that clarifying this with your web host will be the best way to handle this since they have access on what server processes are being initiated by your web files.

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    Nancy Jaycox
    Answered on December 01, 2011 at 06:21 PM

    Thanks for your prompt reply. I didn't think Jotform had anything to do with this but wanted to cover all my bases. I do believe our host server messed up somehow and don't want to admit it! Anyway, we'll see how it goes in the future.

    Appreciate your help. Love your site!

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    Answered on December 02, 2011 at 12:07 PM

    Thanks Nancy.

    Please don't hesitate to contact us again on anything JotForm.

    We are glad to be of help.

    Have a great day!