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    Fields are not coming through on email submission of updated form.

    Asked by ssmith690 on July 07, 2015 at 12:23 PM

    I made some changes to a form adding a couple additional fields.  Now when someone submits the form and it is emailed the new information is not showing up on the email but it is showing up if I look at the submitted forms.  How can I get the additional information to come through in the email?\\

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    JotForm Support

    Answered by david on July 07, 2015 at 01:12 PM


    If you update your form fields and are not using the default notification, you will also need to update the field ID's in your notification:

    You can add current field ID's by click on the field name from the column on the right.  Replace the field ID's of the fields that are not coming through with the updated ones and you should be all set.

    If you have any further questions, let us know and we will be happy to help.