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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to download a PDF copy of forms imported from Adobe FormsCentral.

    Asked by marraiz on July 07, 2015 at 12:40 PM
    My forms were created using Adobe FormsCentral. I was able to import them. However, when I click on them, I have the option to Download PDF. After that, I can choose Auto Collect or Collect Manually. If I choose Auto Collect, it will give me the error PDF not available.
    PDF copy Fillable Forms Adobe FormsCentral
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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 12:41 PM

    What form(s) are you having troubles doing it? Are those forms PDF forms that you've imported from Adobe FormsCentral?

    Because I'm getting the same error message as you are: 

    Can you try to use this workaround instead by going to this website: http://www.jotform.com/fillable-pdf-form-creator/

     

    Let us know if this helps. If not please feel free to get back to us so we may further assist you. Thank you. 

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    Answered by marraiz on July 07, 2015 at 01:43 PM

    They are forms from Adobe FormsCentral. The one I am having problems with is called State Fair Divisions X-IV Horticulture Demo. When I try your workaround, I click on Create a Fillable PDF Form, I get a pop up window telling me that I have chosen to open a PDF file. Please see below.
    [cid:image001.png@01D0B8BA.1EB76E30]
    Thanks,
    Maria Arraiz

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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 02:32 PM

    You mean to say when you click "Create A Fillable PDF Form" button from the website then, you have selected the form and clicked "Create PDF form" button, you are getting an error message, is that correct?

     

    I'm sorry for the inconvenience this have caused you. I wasn't able to reproduce the issue you're having. I'll try to investigate this further and I'll get back to you as soon as possible. Thank you for your patience.

     

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    Answered by marraiz on July 07, 2015 at 02:58 PM

    I was not getting the options to select a form. Now, I can see the options. However, when I click on the form called State Fair Divisions X-IV Horticulture Demo, I get error below.
    [cid:image004.png@01D0B8C4.C3179DB0]
    Thanks,
    Maria Arraiz

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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 03:04 PM

    I would like to apologize, I am not able to open the image you have included in your reply. 

    What is the error message you're getting?

    You can use this guide on how to upload an image to forums so you may show us the error message.

    Again, I'm sorry for the troubles. I have escalated the issue you're having to a higher level of Support Team. I'm not sure of the time frame to when this will be fixed. But rest assured that this will be looked into and we will give you updates via this thread. Thank you again for your patience. 

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    Answered by marraiz on July 07, 2015 at 03:06 PM

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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 03:26 PM

    Thank you so much for that information. I'll be updating my report so that our higher level of Support Team will be aware of it. We will keep you posted. 

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    Answered by marraiz on July 07, 2015 at 03:28 PM
    Thank you!
    Best,
    Maria Arraiz
    ...
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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 04:11 PM

    I think I have a temporary fix for your concern.

    I have cloned your form and I have created a Fillable PDF copy of it. 

    Which you can download here

    Note: I have added a Submit button on your form. 

    I have transferred the cloned form to your account and changed the email address to your account's email address so that you're the one that's going to receive notification when someone submits the form. 

    I hope this helps. should you encounter any other issues. Please feel free to get back to us and we will be glad to help you further. Thank you. 

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    Answered by marraiz on July 07, 2015 at 04:23 PM

    Thank you, but looks like when the form was cloned, the format was lost. Please see attached files with the original form & the one that was cloned. I hope you can open the files. If not, please let me know where you would like me to upload them.
    Best,
    Maria
    ...

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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 04:43 PM

    I would like to apologize. I've checked both forms, your orignal form (the one that I've cloned) and the Cloned Form and they look the same to me. Or are you pertaining to something else. 

    You can try to re-format the Cloned form and then try to download a PDF copy of it. 

    Thank you. 

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    Answered by Maria Arraiz on July 08, 2015 at 08:35 AM

    That is not the original form. You have fields of the first page only. My form has 7 pages. Please see below how the format is for the first & second page.

    Thanks,

    Maria

     

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    JotForm Support

    Answered by Charlie on July 08, 2015 at 11:17 AM

    Thank you for the clarification, it seems like the workaround provided by my colleague will not work.

    This is more related to our back end code of our system, I see that my colleague has already forwarded this to our developers. We should hear from them when the problem has been fixed. Apologies for the inconvenience.

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    Answered by marraiz on July 08, 2015 at 01:08 PM
    Thanks!
    Maria Arraiz
    ...
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    Answered by levelupskills on January 07, 2016 at 12:04 PM

    Hi, i am having an issue with my PDF form. I've uploaded it, but a cannot edit it....
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    JotForm Support

    Answered by Charlie on January 07, 2016 at 01:46 PM

    @levelupskills

    I have opened a separate thread for your concern. Please refer to this link instead: http://www.jotform.com/answers/738903. We will address it accordingly.

    Thank you for your understanding.