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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why do I keep receiving unused forms

    Asked by andypenn on July 07, 2015 at 01:54 PM

    could you help , for some reason I keep getting, an email from forms in my collection but unsed, and further more to make sure they are not used the submit control has been removed. 

    below is a screen dump of what I receive, as you see it came from one of my forms , if you look you should find the submit button missing.

    This is the third or forth I have received, all from unused forms. the image is off all that appears when opening the submission.


    Page URL:

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    JotForm Support

    Answered by david on July 07, 2015 at 02:31 PM

    If your form was embedded somewhere using the source code, the submit button may still be available.  Make sure it is not embedded in one of your web pages. 

    To further ensure your form cannot be submitted, you could always disable it:


    This will make it so that your form will not accept submissions at all, submit button or not. 

    However, same with the submit button, if your form is embedded using the source code, the changes will not be made to the embedded form.  You would still need to update the embed code to reflect the changes.

    If you have any further questions, let us know and we will be happy to help.