Why can't I add any more fields?

  • Profile Image
    djd234
    Asked on July 07, 2015 at 05:09 PM

    Every time I add a field and try to save it, I get the following save error: "An error occured while saving your form #CaVb5fxs3BxVEbI".

    If I simply edit something, it works and the form will save, but I am unable to add/duplicate any fields and then save them.

    I've tried refreshing and restarting my browser and have cleared my cache from the last 4 weeks but neither seem to have worked

    I could really use some help, thanks!

    Divya

  • Profile Image
    david
    Answered on July 07, 2015 at 06:19 PM

    Hi,

    I cloned your form to test it and I was able to reproduce the issue of being unable to save when adding another field:

     

    If I delete a few fields, I am able to add new ones.  I think your form might just be too long and you have reached the limit of the amount of fields that can be added.

    If possible, break your form down into multiple forms and you should no longer have any issues.  You can have the first form redirect to subsequent forms if you'd like:

    http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    If you have any further questions, let us know and we will be happy to help.