What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms being disabled

    Asked by cmayhew on July 07, 2015 at 05:13 PM

    I am getting a message indicating this form is disabled but it is not when I check the settings. I do not know what has happened to this form?


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    JotForm Support

    Answered by Mike_G on July 07, 2015 at 07:42 PM

    I have checked the account of the owner of the form: http://www.jotform.com/43435161949965 that was disabled.

    The account was suspended due to violating our Terms of Use regarding Phishing

    We found out that most of the forms created on that account collects sensitive information such as Social Security Number(SSN) and Credit Card Information. 

    Please be advised that we have an Anti-Phishing System that checks every form and marks the forms that are found suspicious of Phishing Activities then automatically suspends the account. 

    The account can only be reinstated or unsuspended if the forms are deleted. 

    Thank you.