What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Invalid Merchant Configuration

    Asked by crtinstitute on July 07, 2015 at 06:03 PM

    When my customers try to use the form they get the following error message: 

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Page URL:

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    JotForm Support

    Answered by jonathan on July 07, 2015 at 09:22 PM


    Please refer to this same discussion thread for the fix.


    Let us know if issue is not resolved by this.