Visual Report Not Displaying All Options

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    Asked on July 07, 2015 at 06:15 PM

    I am trying to set up a Bar2 visual report for one of my surveys.  It has a long list of 34 options that respondents can select from.  However, I can't get the report to display more than four.  It creates an "Other" category and lumps all other responses into that option.  "Other" is not an option on the survey form.  What am I missing?

    Full list of response options:

    Abuse allegations against center staff by parents
    Accident involving a center vehicle
    Actual occurrence of a sexual abuse incident at your center
    Availability of center liability insurance
    Child being injured in an accident at your center
    Child snatching from your center in a custody dispute
    Children with challenging behavior
    Competition from Pre-K in public schools
    Competition from unlicensed providers
    Compliance with the Americans with Disabilities Act
    Cost of health insurance
    Counterproductive public subsidy policies
    Counterproductive state licensing requirements
    Decreases in public subsidies
    Lack of affordable space for expansion
    Lack of respect by parents
    Lack of subsidies for middle class parents
    Lack of work ethic of younger hires
    Move to require teachers to have a BA
    New NAEYC accreditation standards
    Competition from unlicensed providers
    Compliance with the Americans with Disabilities Act
    Pressure from parents to teach more academics
    Problems collecting parent fees
    Problems collecting public subsidies
    Providing appropriate training for employees
    Shortages of qualified teachers
    Staff turnover
    State of the economy
    Teamwork issues among staff
    Threat of disease outbreak
    Timely completion of finger print checks
    Too many sources of restrictions/inspections
    Union movement

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    Answered on July 07, 2015 at 09:44 PM

    If I understand correctly, the existing submission data of the form must have only those 5 types yet.

    It seems some of the answers were grouped to "Others" category


    Try increasing the number for "Entry Limit" to more than 5.. then Save the report and review again.


    Let us know if still not resolved.




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    Answered on July 08, 2015 at 11:38 AM

    I did try changing that number but it didn't work.

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    Answered on July 08, 2015 at 01:22 PM


    I'm sorry for the trouble caused to you.

    Please be noted that after changing the number you will have to click on the "Ok" button as well. Unless and until the "Ok" button is clicked the changes will not be saved.

    I increased the size of the editor and clicked on the okay button but it still did not display the chart accordingly. There seems to be some problem as no image was displayed. Please check the screenshot below:

    I am not sure if there is an upper limit on "Entry Limit" but that seems to be the case currently. Creating too many bars in a limited size image will be an issue.  Let me report this issue to our back end team. We will get back to you as soon as we have any update form them.

    Thank you!

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    Answered on July 08, 2015 at 01:53 PM


    Thanks.  I couldn't see the "Ok" button before because the drop-down for the settings was being covered by the footer.  However, when I lengthened the box I could see it.  I tested and it seems it is ok with up to 28 options.  But, as you indicated, it still doesn't display correctly.  I look forward to a swift resolution to this issue.

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    Answered on July 08, 2015 at 02:16 PM

    We will update you once the developers have resolved the issue.

    Thank you for your patience