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    Company Logo not included in submission PDF sent via Autoresponder

    Asked by StorybookPortraits on July 07, 2015 at 07:08 PM

    Hi, there is an issue with the submission copy that is being generated after a client submits the contract. In the copy that is automatically sent to them, the header image is not there, only the text. I was told a few weeks ago that this would be fixed, but its still not working correctly. I have attached a screen shot of the missing header image. thanks!

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    JotForm Support

    Answered by TitusN on July 08, 2015 at 02:27 AM


    I check your last thread about the issue, looks like the matter was not fully understood - so nothing was reported for fixing. 

    I'm sorry about that. 

    Please do the following:

    1. Delete the Header and the Image Logo from your form

    2. Add a Text field in their stead as shown - Click on Edit HTML to open the Editor: 

    3. Add your company Logo image as shown - set the width to 100%. Your image URL is https://www.jotform.com/uploads/StorybookPortraits/form_files/Untitled-2.png

    Then paste in your Form Title Text (Storybook Portraits      608 Merrick Road Lynbrook, NY 11563    (516)-521-0600) below the image as shown:

    Use the text editing controls highlighted to edit the text the way you would like it to look. 

    Click complete when done: 

    4. Save the form, then skip over to your submissions page. Click the little gear Icon on the top right to show/hide fields from submission results - Make sure "show headers and texts" is activated as shown: 

    And that's it.  

    Here is a sample of your form - enter your email and other details to preview how the contract PDF will look: 


    Let us know if this helped. 

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    Answered by StorybookPortraits on July 08, 2015 at 10:36 AM

    thank you so much! that did the trick! I appreciate your help :)