Company Logo not included in submission PDF sent via Autoresponder

  • StorybookPortraits
    Asked on July 7, 2015 at 7:08 PM

    Hi, there is an issue with the submission copy that is being generated after a client submits the contract. In the copy that is automatically sent to them, the header image is not there, only the text. I was told a few weeks ago that this would be fixed, but its still not working correctly. I have attached a screen shot of the missing header image. thanks!

    Jotform Thread 605173 Screenshot
  • TitusN
    Replied on July 8, 2015 at 2:27 AM

    Hello,

    I check your last thread about the issue, looks like the matter was not fully understood - so nothing was reported for fixing. 

    I'm sorry about that. 

    Please do the following:

    1. Delete the Header and the Image Logo from your form

    Company Logo not included in submission PDF sent via Autoresponder Image 1 Screenshot 70

    2. Add a Text field in their stead as shown - Click on Edit HTML to open the Editor: 

    Company Logo not included in submission PDF sent via Autoresponder Image 2 Screenshot 81

    3. Add your company Logo image as shown - set the width to 100%. Your image URL is https://www.jotform.com/uploads/StorybookPortraits/form_files/Untitled-2.png

    Company Logo not included in submission PDF sent via Autoresponder Image 3 Screenshot 92

    Then paste in your Form Title Text (Storybook Portraits      608 Merrick Road Lynbrook, NY 11563    (516)-521-0600) below the image as shown:

    Company Logo not included in submission PDF sent via Autoresponder Image 4 Screenshot 103

    Use the text editing controls highlighted to edit the text the way you would like it to look. 

    Click complete when done: 

    Company Logo not included in submission PDF sent via Autoresponder Image 5 Screenshot 114

    4. Save the form, then skip over to your submissions page. Click the little gear Icon on the top right to show/hide fields from submission results - Make sure "show headers and texts" is activated as shown: 

    Company Logo not included in submission PDF sent via Autoresponder Image 6 Screenshot 125

    And that's it.  

    Here is a sample of your form - enter your email and other details to preview how the contract PDF will look: 

    http://form.jotformpro.com/form/51881156058964?

    Let us know if this helped. 

  • StorybookPortraits
    Replied on July 8, 2015 at 10:36 AM

    thank you so much! that did the trick! I appreciate your help :)