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    Is there a way to save a incomplete form so another user can log in and complete it before it gets submitted?

    Asked by lansol on July 07, 2015 at 08:03 PM

    Is there a way to save a incomplete form so another user can log in and complete it before it gets submitted?


    Our client requires this functionality.  t was available in AdobeFormsCentral which we have just recently moved from with the understanding that JotForms had the same functionality.

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    JotForm Support

    Answered by TitusN on July 08, 2015 at 02:43 AM


    Yes, we have a similar functinality, but instead of loggin in, your form users can use a special link to access the form - so that they can continue filling the form where the other user left off. 

    Here is an overview of how that might work - http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    With that method, we can assist you in creating a custom solution that would work for you - please share what you have in mind with saving incomplete forms, and we will advice - even with demo forms to show how that might work.

    Looking forward.  

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    Answered by lansol on July 08, 2015 at 08:24 PM

    Hi Titus

    Thanks for your response.

    Ideally, the HR manager would like to fill out part of the form to start with and save what she has.  Then, send a URL link or similar to one of multiple department heads to complete the form and they submit it.  When submitted, the form gets sent to an external IT ticketing system for processing.

    We currently have it working when she submits it, she gets an autoresponder email which allows her to forward the auto responder email to the department manager to click the link and complete the form and Submit again.  But this make the form submitted twice and 2 tickets are generated for the same request through the ticketing system.

    ideally looking for something a little more "elegant"

    Thanks again.

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    JotForm Support

    Answered by EltonCris on July 09, 2015 at 01:25 AM


    That's actually how it works. When you submit the form twice, it will create two separate submissions. 

    However, here's another way to overcome that by allowing them to update the existing submission instead of doing another submission. This is to include the edit URL in your form autoresponder. Here's a guide for that. http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date. Once they load the edit URL, they will be able to update or add their data.

    Might not be the perfect solution but hope this helps!