What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create PDF form fails

    Asked by fiestabowl on July 07, 2015 at 10:46 PM

    Unable to create PDF form of my New User form.

     

    XML error.

    AccessDenied
    Access Denied
    6286D19D9AE4ABB1
    pdf form fillable pdf
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 08, 2015 at 04:09 AM

    Hi fiestabowl,

    Thanks for contacting us.

     

    I checked your form and I was not able to replicate the issue. I was able to download the fillable PDF version of your form. See screenshot below.

     

    Are you still encountering this issue? If so, can you give us the browser version and device you are using when you encountered the issue so we can further check?

     

    We will wait for your response.

     

    Regards.

  • Profile Image

    Answered by fiestabowl on July 08, 2015 at 02:59 PM

    It appears my account was auto-suspended.  It is working now. It is very difficult to use your product if I'm autosuspended right away.   Here is response from my other post:

    Apologies for the inconvenience. Upon checking your account, it seems like our anti-Phishing system autosuspended your account, this usually happens when the forms violated our Terms of use, please check that page to learn more.

    I've checked your forms and I don't see any violations on it, although, I believe the reason why you were autosuspended was because one of your forms does not have a proper titled, you have a form named "Untitled Form", that may have caused the problem. Please rename your forms.

    I have reactivated your account and the forms should be accessible again.

     

    My reply:

    I removed the blank form.  I understand the need for an anti-phishing system, however as a new user of your product, it discourages me to use your product if a blank form is enough to autosuspend my account without explanation, especially during my initial evaluation of your service.

  • Profile Image
    JotForm Support

    Answered by Mike on July 08, 2015 at 04:08 PM

    Please accept our apologies for the inconveniences caused.

    We have whitelisted your current form. Also, your account should be fine as long as you do not create forms to collect logins/passwords. The blank forms might be also considered as suspicious by our filter in some cases. At any rate, our developers are working on the improvements on this subject.

    Please feel free to contact us if you need any further assistance. We will be happy to help.