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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we are not getting the form customers are filling out on our website.

    Asked by David A Neyra on December 01, 2011 at 07:43 PM

    I didn't set up the for a former employee did.  We are www.humboldtoutfitters.com

    we are hosted by 3dcart I think.

    But the form is not coming to us.  My email is dave@humboldtoutfitters.com

    Can we forward the form to my account I am the store owner David. A. Neyra Humboldt Outfiiters

    I talked to 3dcart and they said they could do nothing about it and I would have to talk to you.  Thanks for your time.

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    JotForm Support

    Answered by Mike_T on December 01, 2011 at 08:00 PM

    Hello David,

    Thank you for contacting us.

    We have updated account email address to dave@humboldtoutfitters.com. Now you should be able to use Forgot Password button to restore the access to your account.


    Then you will be able to update notification email for mentioned form.

    Please feel free to contact us if you need any other assistance.