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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save Forms to continue later using session method not working when having captcha field in main form

    Asked by iswebdev on July 08, 2015 at 06:02 AM

    Hi,

    I have set up my form as per the instructions on http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later but when I click on the link in the email i receive, my fields are not populated with data i have entered. Please can you help resolve this issue for me?

    The initial form where I collect the name and email address before being redirected is at:

    http://is-scratchpad.businesscatalyst.com/page-with-secure-zone-link.html

     

    thanks

     

    save form JotForm name www thanks
  • Profile Image
    JotForm Support

    Answered by Kiran on July 08, 2015 at 10:57 AM

    I have tried cloning your JotForms to my account to check the issue and I am able to replicate the issue. However, when using a different form with session it is working fine. That indicates there is an issue with the main form. I'm not sure at the moment if that is the length of the form or any other field is causing the issue. Please allow me some time to check on this and get back to you with relevant information. Meanwhile, could you try removing few fields like section breaks by replacing them with page breaks to see if that helps. Please get back to us with the test results so that we can investigate the issue further.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on July 13, 2015 at 11:57 AM

    Sorry for the delay in responding back. As I tested the forms further, it seems that the captcha field on the main form (http://www.jotformpro.com/form/51873482093966) is causing issue. Could you try removing this field on the form and see if that works for you. I'm also testing it further if there are any other issues. Please get back to us if the issue still persists. We will be happy to look into this further.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on July 13, 2015 at 02:41 PM

    Since captcha field is causing the issue, you may also try using our other captcha widgets. I've tested with Google reCaptcha that worked fine at my end.

    I'm also forwarding the issue to our back-end team to take a look. If there is any update on this, you'll be posted through this thread.

    Thank you!!

  • Profile Image

    Answered by iswebdev on July 20, 2015 at 09:04 AM

    Hi Kiran,

    thanks. I think it is working now. But I have hit another problem.

    Screen two of the form is cut off when you click the 'next' button from screen one. I'm not sure how to fix this. Can you help?

     

    thanks

    Martin.

  • Profile Image

    Answered by iswebdev on July 20, 2015 at 10:10 AM

    and...i am using the save forms to continue option, so when I try using an iframe for a solution, the URL which copies the session information from the first form does not appear.

    help please?

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 20, 2015 at 12:00 PM

    I have moved your new concern to a new thread so we can better assist you and avoid confusion. You may follow that thread by clicking this link: http://www.jotform.com/answers/614697

    We will attend to you there shortly.

    Thank you.