What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
When clicking on a free plan on my sub-account user it asks for credit card detailsAsked by dupagehealth on July 08, 2015 at 11:31 AMuse a sub account user to upgrade to a FREE account it only gives me the Upgrade option on the left pane and requires a credit card.
Now, when you click on the Free plan, it should not ask you for credit card details.
I have just tried to see if it happens, but it does not seem to show them for me.
Please note that you should see the option to switch to plan. If it shows it as a current plan, it means that your sub account user is already on a free plan.
This is what it should show:
Do let us know the username of your sub user account if you continue having issues and we will check it out for you.
I have more than one but the username for this one is a sub user called CommunityHealth.
I have just logged into your account and you are right, it is asking me to add the credit card details - which it should not, so I apologize for this.
I will raise this to our developers to inspect and resolve so they will update you through this thread as soon as this is fixed.
This is the screenshot of what happened for me just now:
Can I please get an update on this. Thank you.
I've checked the status of the report, unfortunately, it is not yet resolved. But I see that someone in our back end team is already assigned on it and has marked the issue as "Urgent".
I'll notify the developer about this, we'll update you on this thread when we hear any news.
Apologies for the inconvenience.
This has now been fixed. Thanks you for bringing it to our attention and for your patience on this matter.
Thank you very much for this fix.