What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by szilard_bux on July 08, 2015 at 11:45 AM

    Dear Jotform

    I would like to downgrade to Free Jotfrom, but I get an error.

    I thank you for the quality service, and I will surely return to Premium plan when I know that I get a large number of subscription. Please let me know, how I should proceed.

    All the best


    PS: I also cannot open the "Change Credit Card" option.

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    Answered by Sammy on July 08, 2015 at 12:59 PM

    To downgrade, go to the billing section and select the free plan, a popup window confirming you downgrading will open and you can confirm the action.

    Regarding the change credit card option clicking on it opens in a new window, kindly confirm that your browser is not blocking popups.

    Please let us know if you need further guidance.