I'm unable to open photos which were included in my form

  • NJCAA
    Asked on July 8, 2015 at 1:09 PM
    Page URL: http://www.jotform.com//?formID=51267439064155
  • Boris
    Replied on July 8, 2015 at 2:04 PM

    Are you talking about images that were submitted through your form?

    I have logged into your account to check, opened your Submissions page, and I am able to see the submitted images.

    Im unable to open photos which were included in my form Image 1 Screenshot 30

    I am also able to open the images by using their direct links in the spreadsheet:

    Im unable to open photos which were included in my form Image 2 Screenshot 41

    If this is how you are trying to access your submitted images and are having problems, I would advise you to please try clearing your browser cache, and then try again.

    If the issue remains even after clearing your cache, it might help if you provided a screenshot of the issue that you are experiencing, as well as the link to the page where this is happening on. You can read this post by our colleague about how to attach images to forum posts: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    I hope this helps.