What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm unable to open photos which were included in my form

    Asked by NJCAA on July 08, 2015 at 01:09 PM
    Page URL:
    http://www.jotform.com//?formID=51267439064155

    open unable to open in
  • Profile Image
    JotForm Support

    Answered by Boris on July 08, 2015 at 02:04 PM

    Are you talking about images that were submitted through your form?

    I have logged into your account to check, opened your Submissions page, and I am able to see the submitted images.

    I am also able to open the images by using their direct links in the spreadsheet:

    If this is how you are trying to access your submitted images and are having problems, I would advise you to please try clearing your browser cache, and then try again.

    If the issue remains even after clearing your cache, it might help if you provided a screenshot of the issue that you are experiencing, as well as the link to the page where this is happening on. You can read this post by our colleague about how to attach images to forum posts: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    I hope this helps.