What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We do not block any payments. The incomplete payment submission usually means that user decided to skip the payment stage (as long as the IPN is not disabled on your PayPal account). When you manually complete submission from Incomplete Payments, it does not process any payments.
Please take a look at the following guide.
If you need any further assistance on this, please let us know. Thank you.