What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error page on submission: Incomplete Values error

    Asked by lblanco3 on July 08, 2015 at 04:47 PM

    Hi guys, im havng this issue with this form, users are filling the correct fields and they are getting eror message saying the fields are not correctly completed.

     

    The form has a condition on page 1 and if they fill the fields on page 2 for example page 3 fields can be empty with no problem.

     

    Page URL:
    http://www.jotform.com//?formID=51067121538854

    JotForm uploads message incomplete values
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    Answered by mplank on July 08, 2015 at 04:56 PM

    We are running into the same error message when someone submits a form. In addition ALL of our required conditions were deleted for 2 different forms. We had hundreds of conditions. Can this be restored?

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    Answered by ebartosh on July 08, 2015 at 05:03 PM

    We are also experiencing this with all of our forms. All of these are hidden required fields.

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    Answered by sandra.flach on July 08, 2015 at 05:06 PM

    I am getting the same error - is there a fix for this?

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    Answered by RDTS on July 08, 2015 at 05:06 PM

    Same here!

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    Answered by oshmanfamilyjcc on July 08, 2015 at 05:13 PM

    We are having the same issue. I just wanted to chime in to make sure Jotform's tech team realizes the importance of getting this fixed right away. Thanks!

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    Answered by crsslo on July 08, 2015 at 05:13 PM

    Same problem.  

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    Answered by RDTS on July 08, 2015 at 05:19 PM

    Required hidden fields never prevented forms from being submitted before, but it is obvisously not working anymore...

    We have tried using conditions to make those hidden fileds unrequired according to the exact criteria that makes them hidden, but no luck, the problem persists - Conditional rules to Unrequire fields are not even resolving the issue!

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    Answered by djjohnson on July 08, 2015 at 05:19 PM

    Same here

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    Answered by Peter on July 08, 2015 at 05:24 PM

    Same problem here as well. Please fix it.

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    Answered by lcain on July 08, 2015 at 05:34 PM

    Same problem for us.

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    Chief Technology Officer

    Answered by eee on July 08, 2015 at 05:36 PM

    Hey,

    Problem has been solved,

    Kindest Regards,

    - Ertugrul.

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    Answered by lcain on July 08, 2015 at 05:38 PM

    Seems to be fixed now.  THANKS!

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    Answered by crsslo on July 08, 2015 at 05:39 PM

    Thanks!

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    Answered by lcain on July 08, 2015 at 05:43 PM
    Great. Thanks. It is working again.
    Jane Cain
    (303) 273-3233
    lcain@mines.edu
    ...
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    Answered by YummyGarden on August 05, 2015 at 05:56 PM

    I am having the same issue!

    http://www.jotform.us/form/51536643872158

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    Answered by crsslo on August 05, 2015 at 06:00 PM

    This is not resolved.  Issue persists.

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    Answered by linfoxt on August 05, 2015 at 06:05 PM

    The problem has not been solved for me.

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    Answered by linfoxt on August 05, 2015 at 06:07 PM

    I've refreshed my page and tried again, but still getting the same issue.

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    Answered by crsslo on August 05, 2015 at 06:20 PM

    hopefully this hasn't been marked resolved as the issue remains

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    Answered by tdehn on August 05, 2015 at 06:22 PM

    THIS ISSUE IS NOT RESOLVED.

     

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    Answered by lblanco3 on August 05, 2015 at 06:24 PM

    Hi guys, as you can see i made the original post a month ago, im not expierencing this issue at the momment, i can see that you are my recommendation is that you open new threads asking for a solution

     

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    Answered by linfoxt on August 05, 2015 at 06:26 PM

    It's good to know!

    Jotform is disappointing me as we are having a lot of issues recently.

    Servers down, email down, fields (like this) and etc! 

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    Answered by FineArtsMatter on August 05, 2015 at 06:26 PM

    I'm having exactly the same problem at https://submit.jotform.us/submit/51685754556165/

    THE TIME IS 6:35 EST. 

    THIS IS AN ACTIVE ISSUE!!!

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    Answered by lblanco3 on August 05, 2015 at 06:29 PM

    You are right, the ammount of issues its sometime alittle to big, but their response time ussually its very good, last time this happened it was shorter than an hour.

     

    Hope u get a solution fast. @fineartsmatter please check my last post on this

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    Answered by Ben on August 05, 2015 at 06:37 PM

    We apologize for the issue.

    Our developers are already on it working on the resolution of the same.

    I will raise this to them so that they can update you as soon as the issue is resolved.

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    Answered by tdehn on August 05, 2015 at 06:38 PM

    Thanks Ben.

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    Answered by linfoxt on August 05, 2015 at 06:39 PM

    Thanks Ben

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    Answered by FineArtsMatter on August 05, 2015 at 06:49 PM

    Thanks Ben, will you let us all know as soon as it has been fixed?

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    Answered by Ben on August 05, 2015 at 06:55 PM

    You are welcome and yes, as soon as it is resolved we will update you about it here

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    Answered by linfoxt on August 05, 2015 at 07:02 PM

    It seems to be solved.

    Any news from your development team?

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    JotForm Support Manager

    Answered by Jeanette on August 05, 2015 at 07:08 PM

    Yes the problem has been resolved. Thank you for your patience.

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    Answered by FineArtsMatter on August 05, 2015 at 07:15 PM

    Thank you...

     

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    Answered by linfoxt on August 05, 2015 at 08:02 PM

    Thank you guys

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    JotForm Support

    Answered by EltonCris on August 05, 2015 at 09:25 PM

    You're all welcome and we thank you for your endless patience.

    Have a good one!