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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I pay via check or purchase order to upgrade our account?

    Asked by kcoltrin on July 08, 2015 at 05:10 PM

    I have searched the forum and see that there should be an option to "pay by check" in the drop down menu for "Method of Payment"; however, it is not available to me in the drop down menu under the Premium plan.  I only see Credit Card, Phone or Fax as the options.

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    JotForm Support

    Answered by david on July 08, 2015 at 06:55 PM


    Purchase Order is possible with Jotform. However,  the minimum payment is $100 as manual handling is involved. So, the first option for you would be to buy the Premium bi-yearly subscription

    Upon choosing any of the links at the bottom, make sure you choose "Purchase Order" at the Method of Payment field. Fill everything in that page, including your JotForm Login Name (which would be your JotForm  Username, not the email address)

    Once you are done, it will redirect you to another page where you will actually see the Address where you must send the check for payment. This is our Payment Gateway's, Plimus. You can hit on "Back" in order to correct anything, then you can print it. Also check the terms at the bottom of the page.


    Make sure to SAVE the Reference Number and/or Quote Numbers and include it when sending the payment. That is important so our payment processor will be able to determine that the payment was made for your account.

    Also, standard 15 days processing - excluding non-working days.


    Premium Bi-Yearly ($139 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=1851946 

    Economy Yearly ($199.95 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3173680 

    Economy Bi-Yearly ($349.50 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3176742 

    Professional Yearly ($499.95 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3135328 

    Professional Bi-Yearly ($799.95 USD): https://www.plimus.com/jsp/buynow.jsp?contractId=3176746 


    Let us know if you have further questions.

  • Profile Image

    Answered by kcoltrin on July 09, 2015 at 01:33 PM
    Thank you for your quick response. Unfortunately, I am still unable to get to the right information for paying via check or purchase order. Help!
    I have gone through the steps below; however, in the drop down menu under Method of Payment, it does not give me the option for Purchase Order. The only options are – Secure Online Credit Card, Phone or Fax. (Unfortunately, I cannot capture all of the menu at one time in the drop down as seen in the image below.)
    I even checked the radial for Check/Purchase Order/Wire Transfer on the previous page first.
    - Krista
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    JotForm Support

    Answered by Charlie on July 09, 2015 at 02:47 PM

    Unfortunately, the images you attached did not went through. To add a screenshot, you can follow this guide: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum. You need to view the thread post directly using this link: https://www.jotform.com/answers/606045.

    I've checked the links shared by my colleague, and the payment method drop down has the purchase order option there. Please do try again.


    We'll wait for your response.