What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I'm having the same problem with a form I've just set up - it was displaying about 30 minutes ago and now it's not.
seems to be working again...
We apologize for any inconvenience this may have caused. We were experiencing a technical issue. But it should be fully fixed now.
I've also checked your website. Your form is working fine now.
If you have any other concerns, feel free to contact us. We'll be happy to help you.
Thank you, the form is now showing again, however, it's not sending to myself, or the clients email. I checked and our emails are in the "notifications" area. The form information does get collected by jotform, its in the reports area. However, it is not getting relayed to email addresses. Is their some things I should look at on my end that could be causing this? Thank you for any suggestions.
Base on our system logs, submissions was successfully sent to this email addresses (email@example.com, firstname.lastname@example.org), so please check your inbox/bulk/spam folder. I have also made a sample submissions in your secure form with my email address on it and I was able to recieved the notifications instantly, can you please check yours if you have successfully recieved my test submissions?
Also, ensure that email@example.com is in your trusted senders list. Please let us know if the problem still persist, so we can give you further assistance. Thank you so much.
Thank you, I appreciate your help. Unfortunately, I did not receive your test submission. Also, I checked my msn mail, and jotform is on my "safe senders" list:
I'm also not receiving submissions from this form either:
I'm sorry to bother you with this...its really puzzling me. Thank you for any suggestions!
Thank you for your updates and I do apologize for any inconveniences caused.
I have made a little modification on that form, I have changed the sender email to firstname.lastname@example.org and switch the mail format into HTML mode. I have also created another test submissions, could you please recheck your emails? Base on our system logs, notifications were successfully sent to the following emails:
Current Server: /var/log/mail.log:Dec 4 07:14:07 ying sm-mta: pB4CE4Op026831: to=<email@example.com>, ctladdr=<firstname.lastname@example.org> (1001/1002), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120874, relay=mail.terraterroir.com. [188.8.131.52], dsn=2.0.0, stat=Sent (OK id=1RXAxL-0005BB-46)
If you can't still received notifications after that, please whitelist the following IPs on your mail provider side?
Then, re-check if that makes any differences for you.
Please let us know if the problem still persist, so we can give you further assistance. Thank you!
Similar issue here again. Client not receiving submissions. I do not have "email@example.com" anywhere in my account settings. Where exactly should this go?
this is the form that must work and I'm not able to do this!
thank you so much for any help you can provide.
Also, which website should I be using? jotform.net or .com?
We apologize for your inconvenience. Can you please open a new thread? So we can assist you further.
Thanks in advance.
Hi i'm trying to set up account so that it is secure however when I click secure form in the embed option box it keeps unchecking the box when I go back. Any help with this would be great, thanks?
Just use a secure URL for your form.
where FORM_ID is the 11 digit unique ID of your form.
Please open a new thread for your issue should you need any further help with this.
Thank you very much its all sorted now :)