- cgl102770Asked on December 02, 2011 at 07:57 AMPage URL:
- mtwAnswered on December 02, 2011 at 08:19 AM
I'm having the same problem with a form I've just set up - it was displaying about 30 minutes ago and now it's not.
- mtwAnswered on December 02, 2011 at 08:58 AM
seems to be working again...
- AtacanCAnswered on December 02, 2011 at 09:51 AM
We apologize for any inconvenience this may have caused. We were experiencing a technical issue. But it should be fully fixed now.
I've also checked your website. Your form is working fine now.
If you have any other concerns, feel free to contact us. We'll be happy to help you.
- cgl102770Answered on December 02, 2011 at 05:42 PM
Thank you, the form is now showing again, however, it's not sending to myself, or the clients email. I checked and our emails are in the "notifications" area. The form information does get collected by jotform, its in the reports area. However, it is not getting relayed to email addresses. Is their some things I should look at on my end that could be causing this? Thank you for any suggestions.
- JotForm SupportidarktechAnswered on December 02, 2011 at 07:10 PM
Base on our system logs, submissions was successfully sent to this email addresses (firstname.lastname@example.org, email@example.com), so please check your inbox/bulk/spam folder. I have also made a sample submissions in your secure form with my email address on it and I was able to recieved the notifications instantly, can you please check yours if you have successfully recieved my test submissions?
Also, ensure that firstname.lastname@example.org is in your trusted senders list. Please let us know if the problem still persist, so we can give you further assistance. Thank you so much.
- cgl102770Answered on December 04, 2011 at 07:16 AM
Thank you, I appreciate your help. Unfortunately, I did not receive your test submission. Also, I checked my msn mail, and jotform is on my "safe senders" list:
I'm also not receiving submissions from this form either:
I'm sorry to bother you with this...its really puzzling me. Thank you for any suggestions!
- JotForm SupportidarktechAnswered on December 04, 2011 at 07:49 AM
Thank you for your updates and I do apologize for any inconveniences caused.
I have made a little modification on that form, I have changed the sender email to email@example.com and switch the mail format into HTML mode. I have also created another test submissions, could you please recheck your emails? Base on our system logs, notifications were successfully sent to the following emails:
Current Server: /var/log/mail.log:Dec 4 07:14:07 ying sm-mta: pB4CE4Op026831: to=<firstname.lastname@example.org>, ctladdr=<email@example.com> (1001/1002), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120874, relay=mail.terraterroir.com. [18.104.22.168], dsn=2.0.0, stat=Sent (OK id=1RXAxL-0005BB-46)
If you can't still received notifications after that, please whitelist the following IPs on your mail provider side?
Then, re-check if that makes any differences for you.
Please let us know if the problem still persist, so we can give you further assistance. Thank you!
- silentedesignAnswered on December 04, 2011 at 10:14 PM
Similar issue here again. Client not receiving submissions. I do not have "firstname.lastname@example.org" anywhere in my account settings. Where exactly should this go?
this is the form that must work and I'm not able to do this!
thank you so much for any help you can provide.
Also, which website should I be using? jotform.net or .com?
- AtacanCAnswered on December 04, 2011 at 11:36 PM
We apologize for your inconvenience. Can you please open a new thread? So we can assist you further.
Thanks in advance.
- tdpcAnswered on December 05, 2011 at 09:47 AM
Hi i'm trying to set up account so that it is secure however when I click secure form in the embed option box it keeps unchecking the box when I go back. Any help with this would be great, thanks?
- fxrAnswered on December 05, 2011 at 01:00 PM
Just use a secure URL for your form.
where FORM_ID is the 11 digit unique ID of your form.
Please open a new thread for your issue should you need any further help with this.
- tdpcAnswered on December 05, 2011 at 04:04 PM
Thank you very much its all sorted now :)