- pthimsenAsked on July 08, 2015 at 06:44 PM
Hi there - something changed in our form and the Preview widget is not working correctly. Several problems -
Not all relevant info shows when I select the option to show only populated fields - it leaves out the text most important to preview which is in the individual message boxes.
If I deselect this option, then every empty field (and there are very many) show in the preview and it is difficult to isolate the relevant info to preview.
Another problem, is that the preview/submit button show like 12 times instead of just once.
This form has become critical to our processes and it is very disturbing that this broke without any event from our side to cause this.
Please advise -
- JotForm Supportashwin_dAnswered on July 09, 2015 at 12:46 AM
I did test your form and I am able to replicate the issue you are having. Your form displays multiple preview buttons in form. Please check the screenshot below:
The issue seems to be because you have added multiple "Preview Before Submit" widget. Please check the screenshot below:
Did you clone this form form somewhere? I am not sure how you added multiple preview widgets because the form editor will not allow to add more than one preview before submit widget.
I would suggest you to please go ahead and delete the multiple instances of preview widget you have in your form and that should solve your problem.
I did clone your form and removed all the preview before submit widget except the last one and it sees to work as expected now. Please take a look at the following cloned form: http://form.jotformpro.com/form/51890380631960?
Feel free to clone this form for closer look. The following guide should help you in form cloning: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
Hope this helps.
Do get back to us if you have any questions.
- JotForm Supportashwin_dAnswered on July 09, 2015 at 12:48 AM
It seems the cause of the rest of the issue was also because of the multiple instances of preview before submit widget you had in your form.
Please ensure that you one have only one preview widget and then test your form again.
Do get back to us if the issue persists.