What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission Data

    Asked by RextheRunt on December 02, 2011 at 09:19 AM

    Hi

    I just started using JotForm (free version) at the end of last month and created a couple of forms. I sent some test data through and it all looked wonderful.

    Just looked at it today and the previous months data is missing? I understand that you only get 100 per month but did not realise it would all be reset at the begining of each new month!

    Is this correct or am I missing something?

     

    Kind Regards

    Glyn Haynes  

     

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    JotForm Support

    Answered by Mike_T on December 02, 2011 at 05:16 PM

    Hello Glyn,

    Thank you for your interest in our services.

    This is strange, as we are not touching previous submissions. Maybe you have accidentally deleted them?

    However, if you submitted the forms using Secure https connection, then please login through http://secure.jotform.com and check your submissions there.

    If you believe that your submissions were erased by us, we may try to check our backups to find them.

    Please feel free to contact us if you need any further assistance.