Submission Data

  • Profile Image
    RextheRunt
    Asked on December 02, 2011 at 09:19 AM

    Hi

    I just started using JotForm (free version) at the end of last month and created a couple of forms. I sent some test data through and it all looked wonderful.

    Just looked at it today and the previous months data is missing? I understand that you only get 100 per month but did not realise it would all be reset at the begining of each new month!

    Is this correct or am I missing something?

     

    Kind Regards

    Glyn Haynes  

     

  • Profile Image
    Mike_T
    Answered on December 02, 2011 at 05:16 PM

    Hello Glyn,

    Thank you for your interest in our services.

    This is strange, as we are not touching previous submissions. Maybe you have accidentally deleted them?

    However, if you submitted the forms using Secure https connection, then please login through http://secure.jotform.com and check your submissions there.

    If you believe that your submissions were erased by us, we may try to check our backups to find them.

    Please feel free to contact us if you need any further assistance.