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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to constrain image size in email notification/responder?

    Asked by rentasota on July 08, 2015 at 09:17 PM

    The form below can upload an image with it. However, when the image shows up in the email it is so large (appx. 2000px X 1600px) that you can't read the email very well. Is there a way to constrain the image in the email to a fixed size or maybe make it an attachment only?

     

     

    Thank you

    Page URL:
    http://www.jotform.com//?formID=41887386730163

    size email notification image size email email image email dimension
  • Profile Image
    JotForm Support

    Answered by jonathan on July 09, 2015 at 01:44 AM

    Hi,

    Yes it is possible to set what the image dimension will be in email message body.

    Please check this similar thread about it.

    Example:

    So the following formats are fine:

    {IMG:uploadPhoto:100:100} - width and height specified;

    {IMG:uploadPhoto:100} - width specified;

    {IMG:uploadPhoto::100} - height specified.

     

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by rentasota on July 09, 2015 at 10:16 AM
    I need a bit more help please. My email is now arriving w/o any image. I'm guessing the "uploadPhoto" is the field name? If so my field name is {photos}. So I have the following in my email:

    {IMG:photos:240}

  • Profile Image

    Answered by Sammy on July 09, 2015 at 01:11 PM

    The name photos is correct for your field name.

    Kindly try clearing you browser cache and send a test email again

  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2015 at 01:15 PM

    Unfortunately, IMG tag is currently not supported in any File Upload widgets. This tag will only work in File Upload field from the Form Tools section.

    Thanks

  • Profile Image

    Answered by rentasota on July 09, 2015 at 02:35 PM

    The browser clearing did not work. Changing the field type to File Upload works as long as images are not larger than 1024K in size.

     

    Thank you, ML

  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2015 at 03:08 PM

    The image should appear whatever the size is. I have tested it a while ago. Maybe images are hidden by default in your email account. You should whitelist noreply@jotform.com if that is the case.

    Thanks