What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how can i receive my submitted forms?

    Asked by megan  on July 09, 2015 at 03:40 AM

    the test emails have not gone through, and i have tried everything in the FAQ/help section.

    Page URL:
    https://secure.jotform.us/form/51890802197158

    submitted forms
  • Profile Image
    JotForm Developer

    Answered by omur on July 09, 2015 at 03:42 AM

    Hello Megan,

    You should receive submissions emails by default. Did you check your spam folder, maybe the submission emails are landing in your spam folder? 

    If you're sure that you did not receive any email, I can open an investigation about this issue for you.

    Please let me know, thank you

  • Profile Image

    Answered by megan  on July 09, 2015 at 04:33 AM
    Hi there - I did multiple attempts using various emails and checked every spam folder. No luck
    ...
  • Profile Image
    JotForm Developer

    Answered by omur on July 09, 2015 at 05:00 AM

    Hello Megan,

    I'll launch an investigation about this issue and let you know.

    Thank you

  • Profile Image
    JotForm Developer

    Answered by omur on July 09, 2015 at 07:13 AM

    Hello Megan,

    I successfully tested the submission and I was able to receive the submission emails.

    I've attached screenshots that show you how to change the email address where to submission need to be sent to:

  • Profile Image

    Answered by megan  on July 09, 2015 at 11:33 AM
    I did all that about 6 times to no effect.
    ...
  • Profile Image

    Answered by megan  on July 09, 2015 at 11:38 AM
    i have tried both the test emails and embedding the form into my website
    and neither results in me receiving anything
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 09, 2015 at 01:42 PM

    @megan,

    You have to make an actual submission with your form when you perform a test. Simply fill the form and submit it. Clicking the Test Email button found on the notification window will only send a test notification to your account email address. 

    In addition to that, please check if your form notification email recipient is valid and correct. http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    May I also suggest to signup an account first with Jotform so we can assist you better and so you can manage your forms easily by logging into your account.

  • Profile Image

    Answered by megan  on July 09, 2015 at 01:48 PM
    i have done BOTH multiple times and have received nothing.
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 09, 2015 at 02:53 PM

    I believe I just followed up in your other thread regarding the same issue:

    http://www.jotform.com/answers/606837-i-am-not-receiving-my-forms#1

    If those suggestions do not help, let us know and we will see what else we can do.