downloading files incredibly slow at present

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    Scienceposters
    Asked on July 09, 2015 at 06:14 AM

    hi there - i use your upload file with several forms - the last 3 days, downloading an uploaded file is incredibly slow - for example a 560kb file just took several minutes to download. This is unacceptable. Can you please advise/comment?

    The form itself is also taking an age to display on our website - it should be there instantly - again this is totally unacceptable

    thanks

    PS - i have no issues with broadband speed here - the problem is at your end

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    Sammy
    Answered on July 09, 2015 at 08:44 AM

    I have cleared you account cache, kindly try to clear the br4owser cache on your end then try accessing the form/downloads.

    Let us know of the outcome.

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    Scienceposters
    Answered on July 09, 2015 at 08:47 AM

    thanks Sammy - seems to be working a bit more smoothly now

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    Boris
    Answered on July 09, 2015 at 10:40 AM

    On behalf of my colleague, Sammy, you are kindly welcome. We are very glad to hear that clearing your form cache has helped.

    Please note that you can also clear your form cache yourself if you ever feel like your form caches may have become corrupt again, by following our guide on how-to-clear-your-form-cache. Please let us know if you need further assistance, we will be happy to help.