How can I create a Dynamic Email for Correspondance?

  • Profile Image
    Asked on July 09, 2015 at 09:09 AM

    I need to be able to have content dynamically inserted into my forms. For instance if a customer selects that they want to be contacted by phone I need a statement  to populate in the resulting email "Contact=phone" I will have several options and I need to have them automatically chosen.


    Thank you very much

  • Profile Image
    Answered on July 09, 2015 at 11:31 AM

    It's possible to use conditional logic to create a similar effect to what you seek so that your emails become dynamically populated with the corresponding answer telling you what your user wants.

    You could for instance have a Radio called "Contact" with options on it for "Phone" or "Email" and your condition would then populate the answer on the radio of your submission telling you the user wants you to call them or email them as an example. You could even just have it collect the associated or relevant information for this.

    If you need more help or if I've misunderstood you then please let us know so we can help more.

  • Profile Image
    Answered on July 09, 2015 at 02:31 PM

    I already have a lot of conditional logic in this form

    However When I get my test emails back the conditions for choosing where it should go don't show up. I have them in the form under a hidden field. Is there another way to do that?

  • Profile Image
    Answered on July 09, 2015 at 03:53 PM

    It looks like you are trying to include all the information entered in your form in the field in the bottom.  Only one of those conditions will work.  It will not include the full information in the bottom field.  If you show the field in your form and fill it out, you will see that each field that is entered is updated in the "footprints" field:

    Whichever field was most recently entered will be the most recent condition met.

    You would need to include all the fields in a single condition for this to work.  If you have it separated out like you have currently, only the most recent will work.