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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PDF file being attached to notification e-mail

    Asked by ctphoto on July 09, 2015 at 10:38 AM

    Not sure why this has started to happen. Did I click something wrong? I do not need it to do that.

    Page URL:
    https://stillrivereditions.com/files_received_order_form.php

    pdf file attached click
  • Profile Image
    JotForm Support

    Answered by Charlie on July 09, 2015 at 01:16 PM

    Hi,

    Could you give us a screenshot of the problem? If I understand your correctly, you are getting the PDF submission of the form in your notification? I've checked our mail logs and I'm seeing test notifications.

    To remove the PDF submission attachment to your notifications, you need to disable it in your Email settings.

     

    Make sure to check all of your notifications. Also, please make sure that the "Sender Email" field and the "Sender Name" is filled out or set to avoid problems in your email notifications.

    After that, make some test submissions by filling out your form and clicking the submit button. See if you are still having problems.

    We'll wait for your response.

  • Profile Image

    Answered by ctphoto on July 09, 2015 at 01:19 PM

    That was it, not sure how I checked that. Many thanks!

     

  • Profile Image
    JotForm Support

    Answered by Charlie on July 09, 2015 at 02:28 PM

    You're most welcome.

    If you needed any assistance again, please feel free to open a new thread here in the forum.

    Thank you.