What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can i suspend my billing until i need to use again and keep my forms?

    Asked by janys315 on July 09, 2015 at 11:46 AM
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    JotForm Support

    Answered by david on July 09, 2015 at 01:46 PM

    Hi,

    You can cancel monthly subscriptions at any time with no affect on your forms or data.  As long as you are below the limits for a Free account, which you are currently well under, you can downgrade back to a Free account until you need the upgrade limits once again.  There is not penalty for doing so.

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    Answered by janys315 on July 09, 2015 at 02:06 PM

    thanks. the limit is 10 per month for free? would I be notified if I went over?

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    JotForm Support

    Answered by david on July 09, 2015 at 02:42 PM

    The limit for payment submission is 10 per month for Free accounts.  You will be notified when you are close to that limit and will have a day or two to upgrade prior to your forms being disabled.  Even if your form do end up getting disabled for being over limit, upgrading will immediately restore them.