What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downgrade to Free plan

    Asked by HunterandLiz on July 09, 2015 at 12:05 PM

    Hello I need to change my plan back to the free one please. I don't have as many submissions coming in anymore. 

    Submissions hello in
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    JotForm Support

    Answered by Kiran on July 09, 2015 at 01:54 PM

    I see that your account subscription is paid through PayPal and hence the subscription needs to be cancelled through PayPal. In order to cancel your Paypal Subscription, please follow the steps below :

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Premium status until your next billing date.

    Hope this information helps. Please let us know if you need any further assistance. We will be happy to help.

    Thanks!