- HunterandLizAsked on July 09, 2015 at 12:05 PM
Hello I need to change my plan back to the free one please. I don't have as many submissions coming in anymore.
- JotForm SupportKiranAnswered on July 09, 2015 at 01:54 PM
I see that your account subscription is paid through PayPal and hence the subscription needs to be cancelled through PayPal. In order to cancel your Paypal Subscription, please follow the steps below :
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be charged again. But your account will hold Premium status until your next billing date.
Hope this information helps. Please let us know if you need any further assistance. We will be happy to help.