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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is my account being downgraded and why will my forms be disabled.

    Asked by keith583 on July 09, 2015 at 12:56 PM

    i received two emails one saying my account was down graded and the next saying i had reached my limit and forms would be disabled this Friday. 


    This is very frustrating and i am about two seconds away from ditching you guys. come on guys, what gives?

    i asked for a simple refund for over payment of $90. we are subscribed for the economy plan at $19.95 a month. whatever creative accounting you had to do to get me the refund has caused problems, now i am downgraded and when i log in, it says i am almost out of space. What’s more, i only received refunds totaling $39.90. 


    please fix this. 

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    JotForm Support Manager

    Answered by Jeanette on July 09, 2015 at 02:19 PM

    I am truly sorry about this. In this thread I said I had given to you 5 months of credit  http://www.jotform.com/answers/601021

    But for some reason the system did the downgrade, so I've re-enabled it, your account will be on Economy status for 5 months and you won't be charged during this time. So, on January 2, you must re-upgrade. You can come to this thread in order to ask for help if you need it.

    Kind regards.