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    Field is showing despite the condition met

    Asked by npsga on July 09, 2015 at 01:10 PM

    Hi - I created a condition, where if the field "If under 18 years old, does this child have siblings" is yes, then the field "If yes, please list their names" would show. However, that field shows from the beginning, whereas it should be hidden until the "If under 18..." question is answered Yes. Did I do something wrong with the condition? Thank you for any suggestions.

    Page URL:
    http://www.jotform.com//?formID=51837428364159

    conditional logic
  • Profile Image
    JotForm Support

    Answered by Mike on July 09, 2015 at 02:30 PM

    Thank you for contacting us.

    It appears that the issue has been already fixed. I have checked the form in different browser, and it looks good.

    If the issue still persists, please let us know.

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    Answered by npsga on July 09, 2015 at 09:04 PM

    Thank you for the reply, though the second question, "would you like to refer the siblings too" should not show unless the first question is answered yes. I thought I had the condition set up correctly, per the instructions, but I must have made a mistake somewhere...

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    JotForm Support

    Answered by Chriistian on July 10, 2015 at 05:31 AM

    Hi npsga,

    Thanks for contacting us.

     

    I checked your current condition and I noticed that the condition is only set to show/hide "If yes, please list their names" question. If you would like to show the question "Would you like to refer the siblings too?" only when "If under 18 years old, does this child have siblings?' question is Yes, then you will need to also set this in your existing condition. To update your existing condition, please follow the instructions in the demo below.

     

    Do let us know if you need further assistance.

     

    Regards.

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    Answered by npsga on July 13, 2015 at 09:30 PM

    Its still not working for me, though I think its a Windows Vista issue..recently several other forms had certain areas that stopped working for me but seem to be working for others. I appreciate your help.

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    JotForm Support

    Answered by Chriistian on July 13, 2015 at 10:52 PM

    Hi npsga,

    I checked your form and I see that the condition is working properly. See demo below.

     

    Can you provide the browser you are using when accessing your form? I tested it using Chrome browser using Windows 8. Have you tried accessing the form in a non-Windows Vista device (i.e. mobile phone) and see if it is working there?

     

    We will wait for your response.


    Regards.

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    Answered by cgl102770 on July 20, 2015 at 07:14 AM

    Thank you for the reply. Previously, the conditional question was just showing up, though should have been hidden until the previous question was answered yes. Now, it looks like the question is hidden appropriately. Im not sure what happened but its working correctly now, thank you for your help.

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    JotForm Support

    Answered by Chriistian on July 20, 2015 at 08:49 AM

    Hi cgl102770,

     

    Are you the owner of the account npsga as well. If so, glad to hear that your form is working now.

     

    Please don't hesitate to contact us again if you encounter any problem.

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    Answered by npsga on July 20, 2015 at 10:39 AM

    Yes I am, the npsga account was for testing, should I consolidate it with cgl102770? Thank you for your help.

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    JotForm Support

    Answered by Welvin on July 20, 2015 at 12:26 PM

    I think that's fine. But if you want to move the forms, we can do it for you. Or, you can just clone it to your current account:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Thanks